Project Supervisor, Merchant Services
About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
As a Project Supervisor within Merchant Services, you will be fully dedicated to leading and overseeing various projects and initiatives. Your primary responsibilities are new process development, driving process enhancements, automation, and scaling projects. You will also play a pivotal role in leading cross-functional projects and workstreams. You will actively contribute to achieving project goals, improving operational efficiency, and championing the vision of our organization.
You’re excited about this opportunity because you will…
- Lead and oversee a diverse range of projects and initiatives within your designated team.
- Take ownership of new process development, ensuring its successful implementation and adoption.
- Analyze project data to derive meaningful insights and identify areas for operational improvements.
- Drive process enhancements, automation, and scale projects to optimize operations within your team.
- Lead cross-functional projects and workstreams, collaborating effectively with diverse teams.
We’re excited about you because you have…
- You leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding
- You enjoy diagnosing issues and developing creative approaches to solving challenges.
- You thrive in a fast-paced, demanding environment.
- You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
- A minimum of 3 years of experience in project leadership or supervision, demonstrating effective project management within your team.
- Proven track record in developing and implementing new processes.
- Strong expertise in driving process enhancements, automation, and scaling projects within your team.
- Demonstrated success in leading cross-functional projects and workstreams.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Average salary estimate
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Are you ready to make a significant impact with DoorDash as a Project Supervisor in the Merchant Services team? Based in Tempe, AZ, this role offers you the chance to take charge of exciting projects that are at the core of our operations. You will be responsible for driving new processes, improving existing ones, and enhancing automation to ensure our merchants have a seamless onboarding experience. You won't just lead projects; you’ll collaborate across various teams, sharing insights and fostering an environment where innovation thrives. Your keen eye for detail and proactive nature will allow you to diagnose challenges quickly and recommend effective solutions. We’re looking for someone with a minimum of three years in project supervision who enjoys working in a fast-paced environment. Your expertise will be invaluable in optimizing our operations and championing the strategic goals of the organization. If you thrive on enhancing efficiency and want to play a vital role in DoorDash's mission to empower local economies, come join us and help shape the future of Merchant Services!
DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.
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