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Senior Technical Program Manager - Infrastructure & Application Projects

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a Senior Technical Program Manager, you will lead and manage complex cross-functional projects across both infrastructure and application domains. This role is critical to driving the successful delivery of key technology initiatives by managing all aspects of program delivery, from planning through execution, and ensuring alignment with strategic business objectives. You will work on building scalable processes and templates to be leveraged in planning, execution and reporting. You will work very closely with Business Solutions Architects l as Engineering, product, and operations teams to formalize intake and capacity planning scope requirements, prioritize deliverables, and communicate progress to stakeholders, ensuring projects are completed on time and within scope.

What You’ll Do

Location: Work from home as much as you want, live nearby any of our awesome US R&D Hubs (Scottsdale, Seattle, Atlanta, or Boston) so you can easily collab in-person when it’s helpful and be an active part of our vibrant Axon culture.
Reports to: Principal Program Manager

  • Program Management: Oversee the full lifecycle of infrastructure and application
    programs, from initiation through planning, execution, and closure. Establish program
    goals, define success metrics, and track progress to ensure objectives are met.

  • Stakeholder Engagement: Collaborate with cross-functional teams, including product
    management, engineering, IT operations, and leadership, to ensure seamless
    communication and alignment on project goals and timelines.

  • Project Planning and Coordination: Develop detailed project plans, including schedules,
    budgets, resource allocation, and risk mitigation strategies, while coordinating across
    multiple teams to meet deadlines and deliverables.

  • Risk Management: Identify potential risks and implement proactive solutions to mitigate
    them, ensuring that any issues are promptly addressed to avoid impact on project
    timelines.

  • Technical Leadership: Provide guidance on infrastructure and application best practices,
    assisting teams in designing scalable, secure, and robust systems. Evaluate new
    technologies, tools, and processes to improve efficiency and quality.

  • Resource Management: Partner with engineering managers and other stakeholders to
    ensure appropriate staffing and resource allocation for project success. Advocate for
    resources and ensure timely availability to meet project milestones.

  • Continuous Improvement: Implement best practices for program management and
    process improvement to optimize project delivery and reduce bottlenecks.

  • Performance Reporting: Develop and deliver regular status reports, updates, and
    presentations to senior management, providing clear insights into project health, timelines, and any critical issues requiring escalation.

What You Bring

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; Master’s degree preferred.
  • 8+ years of experience in program or project management within a technical environment, ideally involving both infrastructure and application projects.
  • Proven experience with Agile methodologies (Scrum, Kanban) and a deep understanding of program management best practices.
  • Strong understanding of infrastructure technologies (e.g., cloud services, networking, security, databases) and application development processes.
  • Excellent communication skills, with the ability to communicate complex technical information effectively to both technical and non-technical stakeholders.
  • Demonstrated problem-solving and decision-making skills, with a track record of leading projects to successful completion.
  • Experience with project management tools (e.g., Jira, MS Project, Confluence) and a certification such as PMP or Scrum Master is a plus.

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 137,275 in the lowest geographic market and USD 185,725,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.

 

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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Average salary estimate

$161500 / YEARLY (est.)
min
max
$137275K
$185725K

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What You Should Know About Senior Technical Program Manager - Infrastructure & Application Projects, Axon

Imagine being at the forefront of innovation while making a significant impact on society! As a Senior Technical Program Manager for Axon in Seattle, Washington, you'll be a key player in managing complex cross-functional projects that span both infrastructure and applications. You'll take on an exciting challenge - leading key technology initiatives while building processes and templates for effective program delivery. Your ability to collaborate with diverse teams, including product management, engineering, and IT operations, will foster a seamless flow of communication and ensure projects align with our strategic goals. In this role, you'll oversee everything from project planning and risk management to performance reporting, all while supporting a mission that truly matters: Protecting Life. With flexibility built into your role, you can work from home or connect with your terrific colleagues in our vibrant R&D hubs across the country. At Axon, it's not just about the technology; it's about making real change in the world, and with your expertise, we can achieve that together!

Frequently Asked Questions (FAQs) for Senior Technical Program Manager - Infrastructure & Application Projects Role at Axon
What is the role of a Senior Technical Program Manager at Axon?

The Senior Technical Program Manager at Axon leads and manages complex projects focusing on infrastructure and application domains. They oversee the entire project lifecycle, working closely with cross-functional teams to ensure strategic objectives are met.

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What are the qualifications required for a Senior Technical Program Manager at Axon?

Candidates for the Senior Technical Program Manager position at Axon should have a Bachelor’s degree in a related field, 8+ years of experience in program management in a technical environment, and strong knowledge of Agile methodologies among other skills.

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How does Axon support the work-life balance of its Senior Technical Program Managers?

Axon encourages work-life balance by offering flexible work arrangements, with options to work from home while fostering a collaborative environment at their R&D hubs. This allows Senior Technical Program Managers to balance their professional responsibilities with personal needs.

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What career growth opportunities are available for Senior Technical Program Managers at Axon?

At Axon, Senior Technical Program Managers can pursue various growth avenues, including advancing technical skills, leadership training, and professional development programs, ensuring they can continuously evolve in their careers.

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What benefits does Axon provide to its Senior Technical Program Managers?

Axon offers a competitive salary package, 401k with employer match, discretionary paid time off, medical, dental, and vision plans, and emotional wellness support, among other benefits for their Senior Technical Program Managers.

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How does the Senior Technical Program Manager role at Axon contribute to the mission of Protect Life?

By leading critical infrastructure and application projects, the Senior Technical Program Manager at Axon plays an essential role in enhancing the safety and justice sectors, directly contributing to the company's mission of Protect Life.

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What project management methodologies does Axon prefer for the Senior Technical Program Manager position?

Axon actively incorporates Agile methodologies such as Scrum and Kanban in managing projects, making these essential frameworks for the Senior Technical Program Manager to understand and apply effectively.

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Common Interview Questions for Senior Technical Program Manager - Infrastructure & Application Projects
Can you describe your experience with managing infrastructure projects?

When answering this question, highlight specific projects you've led, detailing the technologies used, challenges faced, and how you ensured alignment with overall business goals. This showcases your expertise in infrastructure project management.

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How do you handle conflicts between team members during a project?

Discuss your approach to conflict resolution, emphasizing the importance of open communication, understanding differing perspectives, and collaborating toward a solution, demonstrating your leadership skills in managing teams.

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What strategies do you use to ensure project deadlines are met?

Share techniques such as setting clear milestones, conducting regular check-ins, and leveraging project management tools. Highlighting your proactive approach to planning can portray your organizational skills.

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How do you prioritize tasks when managing multiple projects simultaneously?

Explain your method for prioritizing based on project goals, stakeholder needs, and urgency. Use specific examples to illustrate how this strategy has led to successful project completions.

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Can you give an example of a time you implemented a process improvement?

Discuss a particular situation where you identified inefficiencies and successfully implemented a new process. Showcase the results and your role in driving this improvement.

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How familiar are you with Agile methodologies, and how have you applied them?

Discuss your experience with Agile, sharing specific instances when you've utilized Scrum or Kanban to improve project delivery and collaboration within teams.

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What steps do you take to manage project risks?

Outline a systematic approach to risk management, including identifying risks, assessing impact, and developing mitigation strategies, showcasing your proactive nature.

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How would you explain technical concepts to non-technical stakeholders?

Highlight your ability to simplify complex information without losing context. Provide examples of how you’ve communicated effectively with non-technical audiences in past projects.

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What tools do you prefer for project management and why?

Share the tools you’ve used (like Jira or MS Project) and explain their benefits. Discuss how these tools help streamline processes and improve project visibility.

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How do you measure project success?

Discuss the criteria and metrics you use to evaluate project success, including qualitative and quantitative measures. Emphasizing your analytical skills reinforces your capability as a project manager.

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Axon is an American company based in Scottsdale, Arizona. We have made it our mission to protect human life by developing technology and weapons products for military, law enforcement, and civilians.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$137,275/yr - $185,725/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 25, 2024

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