Digital Success Lead

Job Summary

A company is looking for a Digital Success Lead to join their Customer Success team.

Key Responsibilities

• Facilitate seamless onboarding experiences for new and returning customers
• Utilize project tracking tools to ensure operational efficiency and identify potential risks
• Deliver engaging webinars and conduct check-in calls to enhance customer engagement and satisfaction

Required Qualifications

• Bachelor's degree or equivalent experience
• 0-1 years of experience in Customer Success, Customer Service, or account management
• Strong organizational and time-management skills
• Customer-centric mindset with a passion for customer success
• Technical proficiency with CRM software and customer success tools