Job details

Director of Care Access and Experience (Full-Time)

As the Director of Care Access and Experience, you will provide organizational oversight of an effective access and care coordination system across all programs and services. Your leadership will ensure exceptional care experiences across the organization, driving impactful outcomes for those we serve.

What You'll Do:

Provide organizational leadership and support to Case Management, Access Manager, and Social Workers. Lead, develop, and oversee organizational access and customer experience systems expertise across the organization.
Promote family partnership in a positive, collaborative manner and oversee and support all aspects of the family experience.
In collaboration with Care Council, work to improve the customer experience across the organization.
Identify and implement organizational standards for care coordination.
Promote organizational compliance and accreditation (e.g., Commission on Accreditation of Rehabilitation Facilities) to support organizational performance excellence.
Foster teamwork and strong communication and coordination and serve as a key liaison across organizational service areas and with external partners.
Participate in developing and aligning the strategic plan and identify organizational and departmental operating plan priorities.
Assure financial performance for service/department through frequent monitoring and corrective action when results are below projections. Collaborate with the accounting team on billing processes to meet reimbursement requirements.

What You'll Need:

Bachelor’s Degree in Social Work from an accredited school of social work. Master’s Degree in Social Work preferred.
Ten years of social work experience, including five years working with children/adults with special healthcare needs.
Five years of supervisory/management experience.
Ability to understand and communicate effectively and professionally in reading, writing, and speaking the English language.

Why ChildServe?

ChildServe has earned the title of Top Workplace every year since 2014. Here’s why employees love working here:

Our work matters. We partner with families to help children with special healthcare needs live a great life.
We’re not your average non-profit. We serve more than 5,800 children each year through over 30 specialty pediatric services in the Ames, Des Moines, Iowa City, and Cedar Rapids areas. Many of our programs are one-of-a-kind.
Our team rocks. Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children.
Our learning never stops. As a non-profit dedicated to innovation, we’re proud to help team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at ChildServe.
We believe we our differences make us great. We are on a continuous journey to create an environment where different perspectives are valued, and all feel safe and welcome.
We’re moving forward together. Experts across multiple disciplines work together to help kids get the best care possible.

ChildServe is an Equal Opportunity Employer.

ChildServe Glassdoor Company Review

4.2

ChildServe DE&I Review

4.2

CEO of ChildServe

Dr. Teri Wahlig

Approve of CEO

Average salary estimate

$82500 / YEARLY (est.)

min

max

$75000K

$90000K

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