BDC Service Coordinator - job 1 of 2

Job Summary

A company is looking for a BDC Service Coordinator to manage customer service appointments at automotive dealerships.

Key Responsibilities

• Manage inbound and outbound communications with customers to schedule service appointments
• Utilize the myKaarma scheduling system to book appointments and follow up for customer feedback
• Develop and maintain strong relationships with customers and dealership staff

Qualifications

• Must have a private dedicated office space with a hardwired internet connection
• High School Diploma or equivalent; a combination of education and customer service experience is a plus
• Exceptional phone etiquette and pleasant demeanor
• Proficiency in computer systems and ability to learn new software applications quickly
• Previous experience in a call center environment is preferred