Job details

Patient Concierge

Title: Patient Concierge
Department: Clinic Operations

About the Role:

We are currently seeking highly motivated, patient-oriented, front desk staff. This role will report to the Medical Office Manager and will allow us to meet the needs of our patients.

What You'll Do:

Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure.
Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers.
Provide basic and accurate information in-person and via telephone/email.
Maintain the reception area, keeping it clean and free of clutter.
Handle filing and data entry as requested.
Maintain office security by following safety procedures and controlling access via the reception desk
Must be detail oriented and possess strong organizational skills in a fast-paced environment
Good verbal and written communication skills.
Be able to prioritize workload while remaining flexible.
May be required to work overtime to meet tight deadlines
Highly motivated and able to work with multiple teams simultaneously.
Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
Perform other clerical duties such as filing, photocopying, transcribing and faxing.
Other duties as required.

Qualifications:

1 year of work experience at the Front Desk of an outpatient primary care or specialty clinic

You're great for the role if:

2+ years of work experience at the Front Desk of an outpatient primary care or specialty clinic
Bilingual in Spanish/English

Who We Are:

Valley Oaks Medical Group is now Astrana Care of Nevada.

At Valley Oaks, we strive to redefine the way healthcare is administered through community driven preventative care and proactive treatment. By centering care around the patient, we can improve health and wellbeing instead of treating symptoms. Our passionate providers prioritize the wellness of each of our patients with the necessary tools and resources to improve the quality of life for all of our patients.

Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare company accelerating the path towards a future where high-quality, coordinated healthcare is available to all. We are building and operating an integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner, especially patients who are traditionally underserved and those most vulnerable.

Our platform currently empowers over 10,000 physicians to provide care for ~1 million patients nationwide and is growing revenue over 40% a year. We have demonstrably improved patient outcomes: seniors on our platform spend 54% fewer days in the hospital than the national average and are readmitted 63% less often, and serve an extremely diverse community, with over 75% of our patients identifying as BIPOC and over 80% enrolled in Medicare or Medicaid.

Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.

Our Values:

Put Patients First
Empower Entrepreneurial Provider and Care Teams
Be Innovative
Operate With Integrity & Excellence
Work As One Team

Environmental Job Requirements and Working Conditions:

This position is based in our Wigwam clinic.
The annual total compensation target pay range for this role is: $18-20/hr. This salary range represents our national target range for this role.

Additional Information:

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin,
gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request accommodation.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Astrana Health Glassdoor Company Review

3.7

Astrana Health DE&I Review

3.53

CEO of Astrana Health

Brandon Sim

Approve of CEO

Average salary estimate

$39520 / YEARLY (est.)

min

max

$37440K

$41600K

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What You Should Know About Patient Concierge, Astrana Health

Are you passionate about patient care and ready to make a genuine impact? Join us at Valley Oaks Medical Group, now Astrana Care of Nevada, as a Patient Concierge! In this welcoming front desk role, you'll be the first point of contact for our valued patients. Your day-to-day will involve greeting patients with a warm smile, assisting them with the check-in process, and answering their inquiries with care and accuracy. You'll juggle a multi-line phone system, ensuring callers are routed correctly while providing vital information to both patients and healthcare providers. Your organizational prowess will shine as you keep the reception area tidy and manage essential clerical tasks like filing and data entry. We value detail-oriented team players who thrive in a fast-paced environment, so your ability to prioritize and adapt will be crucial. A bilingual background in Spanish/English is a plus! At Valley Oaks, we're dedicated to transforming healthcare through patient-centered practices, and we offer the tools and resources necessary to improve health outcomes. With competitive pay and a supportive work environment, this role offers an exciting opportunity to grow. Bring your enthusiasm and commitment to patient care to the Patient Concierge position and help us redefine healthcare together!

Frequently Asked Questions (FAQs) for Patient Concierge Role at Astrana Health

What are the main responsibilities of a Patient Concierge at Valley Oaks Medical Group?

As a Patient Concierge at Valley Oaks Medical Group, your main responsibilities will include greeting patients, managing the reception area, handling phone calls, providing information, and maintaining a smooth check-in process. You'll be essential in ensuring that patients feel welcome and informed from the moment they arrive.