Medical Assistant/CIS, House Calls Program - PHILADELPHIA

In the House Calls Program at Oak Street Health, a Medical Assistant/CIS is responsible for supporting home-based visits by accompanying nurse practitioners, managing logistics, documenting care, educating patients and families, and addressing any gaps in care. This role is crucial for ensuring high-quality, continuous care for Medicare patients.

To be considered for the Medical Assistant/CIS role at Oak Street Health, applicants need at least one year of experience as a Medical Assistant, relevant MA certification, and a valid driver's license with daily access to a vehicle. Bilingualism (English and Spanish) and a willingness to learn are valuable assets in this position.

Oak Street Health enhances patient outcomes through the House Calls Program by providing tailored, in-home healthcare that addresses individual patient needs. By helping manage post-hospital care and bridging gaps in treatment, the program ensures a higher quality of life for Medicare patients, demonstrating our commitment to community health.

The work culture at Oak Street Health for a Medical Assistant in the House Calls Program is characterized by collaboration, energy, and innovation. The team focuses on delivering unmatched patient experiences in a supportive, fast-paced environment, promoting both personal and professional growth.

Daily responsibilities include preparing visit schedules, accompanying nurse practitioners on house calls, taking vital signs, documenting patient interactions, managing referrals, and maintaining medical supplies. This blend of clinical and logistical tasks ensures efficient and effective patient care.

Choosing to work at Oak Street Health as a Medical Assistant/CIS means being part of a revolutionary approach to healthcare. The organization fosters a vibrant culture focused on innovation, teamwork, and professional growth, coupled with competitive benefits and opportunities to make a significant impact on community health.

Oak Street Health offers extensive support and resources to Medical Assistants through training programs, mentorship, and access to top-notch technology to enhance patient care. Additionally, the organization stresses teamwork, ensuring all employees feel empowered and equipped to succeed.

In a home visit context, prioritizing tasks involves understanding the patient's immediate needs and ensuring all vital signs and medications are managed first. Effective communication with the nurse practitioner and a pre-planned visit schedule can facilitate the prioritization of care efficiently.

When faced with a challenging situation as a Medical Assistant, it’s critical to remain calm and focused. Sharing details about a specific instance, such as managing a patient with complex medical needs, can illustrate your problem-solving skills and ability to maintain quality care under pressure.

My approach to patient education centers on clear, empathetic communication tailored to the patient’s understanding. I always take time to explain procedures, answer questions, and ensure that patients feel comfortable with their care, enabling better health outcomes.

Managing documentation during home visits entails capturing accurate details of patient interactions and care delivered. It’s crucial for continuity of care, creating accurate medical records, and fulfilling compliance requirements, which ensures the patient's health information is updated and accessible.

To ensure smooth collaboration with the care team, I focus on clear communication, active participation in team meetings, and utilizing collaborative tools for sharing updates. Building strong relationships with team members fosters a unified approach to patient care.

Handling sensitive situations requires compassion and confidentiality. Creating a comforting environment, actively listening, and addressing concerns directly while ensuring respect for privacy can help manage these situations effectively and foster trust.

My experience with EMR systems includes comprehensive training and daily usage to record, retrieve, and manage patient information. Ensuring accuracy involves double-checking entries, staying informed about system updates, and participating in ongoing training sessions.

Patient follow-up is critical as it reinforces care continuity and ensures that patients adhere to their treatment plans. As a Medical Assistant, consistently checking in improves patient engagement and helps identify any further needs for support or adjustments.

Staying motivated in a fast-paced environment involves setting personal goals, focusing on patient impact, and reminding myself of the broader mission of quality care. Engaging with colleagues and celebrating small victories also helps maintain a positive outlook.

In my role as a Medical Assistant at Oak Street Health, I hope to contribute significantly to enhancing patient care through diligence and compassion. Ultimately, my goal is to support the organization's mission to transform healthcare while growing my own skills within this innovative setting.