Donor Relations Coordinator
In collaboration with the Director of Development and other departments, the Member Services Coordinator assists the organization’s efforts in a variety of fundraising operations including direct mail, online donations, on-air pledge drives, and member events. Our goal is to ensure that our members receive high value, experience strong customer service, and feel a deep mission connection to our organization.
- Responsible for the management, process control, security, privacy, and data accuracy of donor records, communications, promotions, data collection, and financial activity.
- Maintain the ethical standards of fundraising including donor privacy.
- Oversight responsibility for the Customer relationship management (CRM) Databases.
- Monitor membership phone line and email inbox to answer general member communications and direct them to the appropriate staff member for help.
- Maintain an accurate audit trail of all membership transactions, including credit cards, electronic fund transfers, foundation gifts, corporate matching gifts, vehicle donations, etc.
- Timely generate and fulfill donation acknowledgments, merge and print documents and prepare for mailing.
- Perform constituent and prospect record data entry and maintenance.
- Maintain accurate inventory of communication materials, promotional supplies & gifts; research potential vendors and place orders as needed.
- Assist and collaborate with other departments when necessary.
- Create fundraising appeals, pledge types, and packages to effectively categorize renewal rates, increased levels of giving, and growth of the general donor roster.
- Recapture lapsed monthly sustaining donors through outbound calls, emails and mail campaigns
- Manage daily processing of renewal mailings, donation billing, and monthly installment reminders.
- Assist the development department with donor cultivation, membership events, and stewardship, as well as provide exceptional customer service to all donors.
- Able to work at occasional after-hours events.
- Perform other duties as assigned for ongoing support of the organization.
- Minimum of two years of membership support or customer service role preferred
- Working knowledge of Microsoft Office products, including the ability to learn new applications.
- An understanding of specialized membership software and web donation software is preferred.
- Demonstrated ability to articulate and present verbally and in writing.
- Strong attention to detail, organizational and team skills.
- High degree of independent thinking and self-responsibility.
- Self-motivated, outgoing, and ability to meet deadlines and achieve results.
- Some moderate lifting (up to 45 pounds) may be required on an occasional basis.
- Understanding of and enthusiasm for Central Florid Public Media’s mission to provide public service journalism to Central Florida.
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Join us as a Donor Relations Coordinator in sunny Orlando, FL, where you'll play a vital role in shaping the fundraising activities for our dynamic organization! In this engaging position, you’ll work closely with the Director of Development and other departments to enhance our member services and propel our commitment to community engagement. Your main focus will be on managing donor records with integrity and precision while overseeing the CRM databases to ensure our communications are impactful and ethical. With responsibilities that range from generating donation acknowledgments to recapturing lapsed donors through personalized outreach, this role provides an exciting chance to connect with our supporters in meaningful ways. You’ll also have the opportunity to create compelling fundraising appeals and assist in organizing member events that resonate with our mission. Collaboration is key, and you’ll not only support our team internally but also maintain exceptional customer service standards externally, answering inquiries and resolving issues with professionalism. If you're passionate about public service journalism and excited to contribute your organizational skills and customer-centric mindset, this could be the perfect job for you! With a competitive salary ranging from $45,000 to $50,000, we are looking for a someone who is self-motivated, detail-oriented, and ready to make an impact in the community. Come be a part of something special with us!
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