Group Reservations Coordinator - Limelight Ketchum

Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surroundings – offering a unique adventure for every guest. The guest experience is an intentional journey and the elevated, yet unpretentious nature of the stay allows guests to feel nurtured and at ease. A constant across all properties is a commitment to sustainability, unmatched hospitality, and access to an Adventure Concierge to ensure a memorable stay. Limelight’s pet-friendly hotels are located in Aspen, Colorado, just steps from the downtown core; Snowmass, Colorado, offering ski-in/ski-out access to the mountain; Ketchum, Idaho, near the base of Sun Valley’s famed ski area and walking distance to town; and in Downtown Denver, Colorado, adjacent to Union Station. Two new Limelight Hotels are slated to open in Mammoth, California, and Boulder, Colorado in 2025. Learn more at www.LimelightHotels.com. 

Summary  
The Group Reservations Coordinator is responsible for entering, managing and monitoring contracted group reservations and room blocks, corporate account reservations, residence owner reservations, and residence rental unit availability within the property and group reservation systems. 

The budgeted pay range for this position is $25.00 to $29.00 per hour, actual pay will be dependent on budget and experience.

Job Posting Deadline
Applications for this position will be accepted until December 1, 2024.   

Essential Job Functions 
•    Work in unison with Group Sales Managers, Sales Coordinators & Reservations team members 
•    Prepare, enter, and manage Space Available and Block Space group allocations in reservation systems to ensure contracted group booking details are in reservation systems
•    Enter and manage rooming lists, including balancing blocks to ensure accurate room availability
•    Participate in weekly yield meetings and Reservation team training and meetings
•    Maintain space available groups list and ensure booking details are entered in reservation systems 
•    Attend weekly resume meetings and pre-conference meetings as needed
•    Provide group departure pick-up reports and assist the Sales Manager and Accounting Manager with attrition reports, group commission reports and group billing details
•    Closely monitor rental inventory availability following policies and procedures for taking reservations
•    Email confirmations and information regarding reservations made, or information requested
•    Monitor Group reservations in systems and maintain contact with group guests as required and release space if necessary
•    Maximize occupancy by monitoring unit availability with run of house (ROH) placing new reservations adjacent to existing reservations when possible
•    Manage Group Blocks to confirm the hotel is accurately holding rooms, maximizing availability to avoid overbooking
•    Complete special projects assigned by your supervisor in a timely manner 
•    Endeavor at all times to present yourself professionally commensurate with the high quality of the product represented
•    Must have a working knowledge of Aspen Hospitality hotels
•    Work with Leisure Sales Manager to set up & maintain Corporate Account rates and details in reservation systems
•    Enter and monitor corporate account reservations in the reservations system
•    Enter all internal bookings in the reservations system
•    Enter and manage Residential Owner calendars and Owner stays in reservation systems
•    Serve as point of contact with 3rd party property managers and book rentals for residential units
 

•    College degree is preferred
•    Prior guest service experience is required
•    Experience as a reservation’s agent and/or front desk agent is an advantage
•    Experience in standard office procedures required.
•    Knowledge of Sales Force/Delphi, HMS, and Microsoft Office applications is a plus
•    Strong written and oral English communication required
•    Ability to multi-task and prioritize schedule

Supervision Given and Received  
Given: This position has no supervisory responsibilities.  
Received: Works under the general supervision of the Director of Sales. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity, and deadlines are clearly set. Instructions, advice, and assistance is available as needed. Work is reviewed on demand or during scheduled check-ins. 

Work Environment and Physical Demands 
Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements. No adverse or hazardous conditions. Not required, but preferred to be able to occasionally lift, push or pull 50 lbs. individually or with assistance.

Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savings Plan
•    Employee Ski Pass and Dependent Ski Passes 
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster