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On-Call Night Auditor - Limelight Aspen

Company Description

Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surroundings – offering a unique adventure for every guest. The guest experience is an intentional journey and the elevated, yet unpretentious nature of the stay allows guests to feel nurtured and at ease. A constant across all properties is a commitment to sustainability, unmatched hospitality, and access to an Adventure Concierge to ensure a memorable stay. Limelight’s pet-friendly hotels are located in Aspen, Colorado, just steps from the downtown core; Snowmass, Colorado, offering ski-in/ski-out access to the mountain; Ketchum, Idaho, near the base of Sun Valley’s famed ski area and walking distance to town; and in Downtown Denver, Colorado, adjacent to Union Station. Two new Limelight Hotels are slated to open in Mammoth, California, and Boulder, Colorado in 2025. Learn more at www.LimelightHotels.com.

Job Description

Summary
The Night Auditor performs daily audits and helps guests with requests. 

Job Posting Deadline 
Applications for this position will be accepted on a rolling basis. 

Essential Job Functions
•    Submit and process audits
•    Print and distribute house reports 
•    Respond to guest requests throughout the night 
•    Run arrival reports 
•    Start interfaces
•    Verify overnight parking charges
•    Help ensure wake up calls are carried out by verifying that they have been set on the phone console and by making them when they are during the shift 
•    Run revenue center detail  
•    Roll all expected arrivals and no shows to next day 
•    Roll hotel date, post room, and tax
•    Other duties as assigned 

Qualifications

•    Must be at least 18 years of age 
•    High School Diploma or high school equivalent preferred 
•    1 year of customer / guest experience preferred 

Additional Information

Supervision Given and Received
Given: This position has no supervisory responsibilities.
Received: Works under direct supervision of Front Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
Ability to be on your feet, kneel and bend for extended periods of time. Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces. Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance. 

Job Benefits
This position is classified as a temporary part time position eligible for the following benefits:
Enrollment dates differ across the various programs.
•    Discounted Lift Tickets
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

 

 

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster

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CEO of Aspen Skiing Company
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Average salary estimate

$35000 / YEARLY (est.)
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max
$30000K
$40000K

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What You Should Know About On-Call Night Auditor - Limelight Aspen, Aspen Skiing Company

Join the dynamic and passionate team at Limelight Aspen as an On-Call Night Auditor, where your nightly contributions will ensure seamless operations and unforgettable guest experiences. At Limelight Hotels, we pride ourselves on creating home-like atmospheres in breathtaking locations. As an On-Call Night Auditor, you will be responsible for performing daily audits while providing top-notch service to our guests under the stars of beautiful Aspen, Colorado. Your role will include processing audits, generating essential reports, and responding to guest requests throughout the night, making sure every visitor feels cherished and attended to. You’ll also verify overnight parking charges, facilitate wake-up calls, and ensure all arrivals and no-shows are correctly accounted for. If you’re someone who thrives in a lively environment and loves to help others, this part-time position is perfect for you. With a supportive atmosphere led by the Front Office Manager, your tasks will be guided but you’ll have the freedom to shine in your unique way. Join us in providing unmatched hospitality, sustainability, and a memorable stay for all our guests, all while enjoying the perks of working in the stunning Colorado mountains. At Limelight Aspen, every night is a new adventure waiting to unfold. If you are at least 18 years old, have a customer service background, and are willing to adapt, we’d love to hear from you for this exciting opportunity!

Frequently Asked Questions (FAQs) for On-Call Night Auditor - Limelight Aspen Role at Aspen Skiing Company
What are the responsibilities of an On-Call Night Auditor at Limelight Aspen?

As an On-Call Night Auditor at Limelight Aspen, your responsibilities include performing daily audits, responding to guest requests, managing arrival reports, verifying overnight charges, and ensuring wake-up calls are completed. You play a vital role in maintaining smooth operational flow during the night.

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What qualifications do I need to apply for the On-Call Night Auditor position at Limelight Aspen?

To apply for the On-Call Night Auditor position at Limelight Aspen, candidates should be at least 18 years old, preferably possess a high school diploma or equivalent, and have at least one year of customer or guest experience. This background will help you excel in providing excellent service.

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Is the On-Call Night Auditor position at Limelight Aspen flexible?

Yes, the On-Call Night Auditor position at Limelight Aspen is designed for flexibility, allowing you to work on an as-needed basis. This arrangement can be ideal for those seeking part-time hours while balancing other commitments.

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What is the work environment like for an On-Call Night Auditor at Limelight Aspen?

The work environment for an On-Call Night Auditor at Limelight Aspen involves both an office setting and occasionally working outdoors. You will be on your feet, managing different tasks and ensuring guest satisfaction throughout the night in the beautiful scenery of Aspen.

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What benefits come with the On-Call Night Auditor role at Limelight Aspen?

The On-Call Night Auditor role at Limelight Aspen offers several benefits including discounted lift tickets and an opportunity to be part of a passionate team dedicated to hospitality. Join us and enjoy the perks of working in a beautiful location while contributing to exceptional guest experiences.

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How can I prepare for an interview for the On-Call Night Auditor position at Limelight Aspen?

Preparing for an interview for the On-Call Night Auditor position at Limelight Aspen involves understanding the role's responsibilities, familiarizing yourself with the company's values, and reflecting on your previous customer service experiences. You can also practice common interview questions related to the position.

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What does a typical night look like for an On-Call Night Auditor at Limelight Aspen?

A typical night for an On-Call Night Auditor at Limelight Aspen includes auditing daily procedures, interacting with guests, processing requests and troubleshooting any issues that may arise. Each night can be a unique blend of responsibilities that keep you engaged and connected to guests.

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Common Interview Questions for On-Call Night Auditor - Limelight Aspen
Can you describe your experience in customer service as it relates to the On-Call Night Auditor position?

In your answer, focus on specific instances in your previous roles where you enhanced the customer experience. Highlight your ability to handle guest requests, resolve conflicts, and ensure overall satisfaction as essential qualities for an On-Call Night Auditor.

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How do you prioritize tasks during a busy night shift?

Share your strategy for managing multiple responsibilities. Discuss the importance of effective time management, task prioritization, and communication with other team members, ensuring guests feel attended to while fulfilling your nightly duties.

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What steps would you take if a guest complained about their room during your night shift?

Highlight your problem-solving and communication skills. Discuss how you would listen to the guest's concerns, offer solutions, and follow up to ensure their satisfaction. This reflects your commitment to guest wellbeing as an On-Call Night Auditor.

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How do you handle stressful situations that occur during night shifts?

Discuss your ability to stay calm and collected during stressful situations. Share examples of how you’ve effectively handled challenges in the past, emphasizing your problem-solving skills and capacity to maintain a positive attitude for guests.

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How would you ensure accurate audits during your shift?

Explain your attention to detail and thoroughness in handling audits. Provide insights into processes you follow, like double-checking numbers and consulting with team members, to maintain accuracy and accountability as an On-Call Night Auditor.

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Why do you want to work at Limelight Aspen as an On-Call Night Auditor?

Your answer should reflect your enthusiasm for Limelight Aspen's values, such as sustainability and hospitality. Share personal interests in the hospitality industry or motivation for working at a resort in a beautiful area like Aspen to create a compelling case.

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What do you think makes excellent customer service?

Define excellent customer service in terms of empathy, responsiveness, and personalization. Share specific examples from your experience where going the extra mile improved a customer's experience, showcasing why you're a perfect fit for the On-Call Night Auditor role.

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How would you approach guest requests that are outside standard operating procedures?

Discuss your adaptability and willingness to explore options while maintaining company guidelines. Highlight the importance of communicating clearly with guests about what can be done and exploring alternatives to meet their needs.

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Can you explain your process for ensuring wake-up calls are made accurately?

Explain your attention to detail and how you would verify wake-up calls. Describe the steps you would follow to assure guests receive the wake-up service they expect while emphasizing communication with guests to confirm their preferences.

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What skills do you believe are crucial for an On-Call Night Auditor?

Discuss skills like organizational ability, excellent communication, attention to detail, and strong customer service skills. Support your answer with examples of each skill in action, reiterating their importance in the role of an On-Call Night Auditor.

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Aspen is one of the world’s premiere destinations for inspiration and transformation at the intersection of recreation, nature, and culture. Aspen Skiing Company (“ASC”) was founded 75 years ago following World War Two in a moment of vision and re...

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Part-time, on-site
DATE POSTED
November 26, 2024

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