Customer Service Coordinator I

The salary range for the Customer Service Coordinator I position at TTX Systems is between $22 and $26 an hour, depending on experience and qualifications.

As a Customer Service Coordinator I at TTX Systems, you will handle customer communications, resolve equipment issues, manage orders, prepare quotes, and coordinate with Engineering and vendors to ensure efficient service delivery.

Key skills required for the Customer Service Coordinator I role at TTX Systems include strong mechanical aptitude, experience working with blueprints, proficiency in Microsoft Word, Excel, and Outlook, and excellent communication skills.

To apply for the Customer Service Coordinator I position at TTX Systems, you need a high school diploma, strong organizational skills, customer-focused attitude, and previous sales experience is a plus.

The work schedule for the Customer Service Coordinator I role at TTX Systems is from 7:00 am to 4:30 pm, providing a structured and consistent work environment.

At TTX Systems, the Customer Service Coordinator I plays a crucial role in supporting customers by addressing issues, managing orders, and ensuring that spare parts and maintenance are seamlessly handled, reinforcing TTX's commitment to exceptional service.

As a Customer Service Coordinator I at TTX Systems, you will work in a collaborative environment focused on teamwork, where integrity and customer satisfaction are paramount, fostering an enjoyable workplace.

To effectively prioritize tasks, I assess the urgency and impact of each customer's issue. By categorizing them into critical, important, and less urgent, I can address the most pressing problems first while keeping customers informed, ensuring a smooth workflow.

In my previous role, I managed customer orders by accurately entering data into our system, following up on delivery dates, and ensuring all relevant paperwork was prepared. This involved close collaboration with various teams to ensure customers received timely updates and support.

I use active listening, clear and concise language, and empathy to communicate effectively. I make sure to confirm the customers' understanding of the information I provide and encourage them to ask questions to clarify any concerns.

I recall a situation where a customer's equipment malfunctioned. I quickly gathered details about the issue, communicated with our Engineering team for immediate solutions, and provided the customer with a clear action plan. This not only resolved the issue but also reinforced their trust in us.

I follow a structured process for managing warranty claims by thoroughly understanding the claim's details, promptly communicating with the manufacturer, and keeping the customer informed throughout. This proactive approach helps maintain satisfaction and trust.

I have experience with CRM systems and tools like Encompix for managing customer orders and communications. I also utilize Microsoft Office suite for documentation to ensure that all records are organized and easily accessible.

To ensure accuracy in quotes, I double-check the pricing against vendor data and confirm availability. I also document all details clearly and maintain open communication with both vendors and customers to prevent misunderstandings.

Teamwork is vital in customer service. I frequently collaborate with engineering, sales, and logistics to address customer needs effectively, exchanging insights that lead to timely and satisfactory resolutions for our clients.

I use project management tools and maintain detailed records for each inquiry. This helps me keep track of follow-ups and deadlines, ensuring I can manage multiple requests without compromising quality.

Exceptional customer service means going above and beyond to meet customer needs, understanding their challenges, providing timely solutions, and creating a positive and trustworthy relationship that fosters long-term loyalty.