Front Office Manager - Limelight Aspen

Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surroundings – offering a unique adventure for every guest. The guest experience is an intentional journey and the elevated, yet unpretentious nature of the stay allows guests to feel nurtured and at ease. A constant across all properties is a commitment to sustainability, unmatched hospitality, and access to an Adventure Concierge to ensure a memorable stay. Limelight’s pet-friendly hotels are located in Aspen, Colorado, just steps from the downtown core; Snowmass, Colorado, offering ski-in/ski-out access to the mountain; Ketchum, Idaho, near the base of Sun Valley’s famed ski area and walking distance to town; and in Downtown Denver, Colorado, adjacent to Union Station. Two new Limelight Hotels are slated to open in Mammoth, California, and Boulder, Colorado in 2025. Learn more at www.LimelightHotels.com.

Summary
The Front Office Manager will provide support to the Front Desk and Guest Services departments and will ensure smooth operation of these areas. The Front Office Manager will also welcome guests to the hotel, check guests in and out, coordinate hotel transportation, handle guest complaints and assist other departments as needed.  The manager acts as the interface between guests and the hotel.    

The budgeted salary range for this position is $68,000-$78,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.  

Job Posting Deadline 
Applications for this position will be accepted until December 1, 2024.

Essential Job Functions
•    Monitor and coach hotel policies and standards at the Front Desk and in Guest Services ensuring the best experience for every guest
•    Hire and train employees
•    Work with hotel departments, and establishments with regard to groups, VIP’s and individual guests to ensure an excellent experience for the guest
•    Manage and maintain working environment and administration for staff
•    Handle guest complaints/problems ensuring a timely result to the satisfaction of all parties 
•    Perform as Manager on Duty as required
•    Deals with all guest related issues as well as emergency and security situations in all areas of the hotel
•    Maintain to a high and safe standard the garage environment and the hotel vehicles 
•    Assists the Front Desk Manager, as needed, in the following duties: Daily Operations Report, future room blocking, lift ticket ordering, group billing, management of ALICE system, log and search Lost & Found items, Incident Reports, management of HMS, departmental scheduling to meet business needs
•    Review staff development and motivation
Ensure effective communication between the front desk and guest services in accordance with defined procedures and policies
•    Review guest arrivals/ departures and identify specific requirements as required
•    Organize airport transportation for guests and groups prior to arrival 
•    Perform regular vehicle inspection to ensure cleanliness inside and out
•    Ensure regular vehicle maintenance is up to date
•    Support other hotel departments as needed such as reservations, engineering & housekeeping 
•    Ensure cleanliness and integrity of the hotel, specifically guest rooms and public areas 

• 3 Years Front Office/Front Desk experience required
• 2 Years Front Desk Leadership experience preferred
• College degree preferred
• Ability to multi-task and prioritize
• Competent with computer programs such as Microsoft Office
• Valid driver’s license

Supervision Given and Received
Given: Exercises direct supervision over front desk and guest service staff. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  
Received: Works under limited supervision of Rooms Division Manager. Receives guidance in terms of broad goals and overall objectives and is responsible for establishing strategical methods to attain them. Can formulate policies but does not necessarily have final authority for approval. Review of work is not detailed and emphasizes accomplishment of broad work objectives, rather than specific assignments.  

Work Environment and Physical Demands 
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time. Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces. Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance.

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits: 
Enrollment dates differ across the various programs.   
•    Health, Dental and Vision Insurance Programs 
•    Flexible Spending Account Programs 
•    Life Insurance Programs 
•    Paid Time Off Programs 
•    Paid Leave Programs 
•    401(k) Savings Plan 
•    Employee Ski Pass and Dependent Ski Passes  
•    Other company perks 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster