Multilingual Customer Care Representative (French/English)

Our mission at Qwello is to revolutionize the charging industry, we are committed to turning the world from combustion to electric. We design, build, and operate charging infrastructure for the public space. We excel in simplicity, user focus, and engineering excellence. We value diversity of thought, background, and approaches and foster a culture of belonging. We understand that the best products are built by excellent teams rather than individual superstars. Be part of shaping the E-mobility of the future!

To reach our goal we are looking for a highly driven and enthusiastic Customer Care Representative to join our team in France and support primarily our French customers on all types of enquiries when using our products and services. We are first and foremost looking for a student worker available to work an on-call schedule primarily focusing on evenings and weekends. Let's power the future together! ⚡

As an on-call Customer Care Representative at Qwello, you are available for incoming calls during your shift but you are not expected to actively work if there are no calls. This job is perfect for students or part-time workers who would like to combine other occupations/employment while working at Qwello. The on-call shifts are usually 12 hours long, most of them during the day but night shifts can occur. In this role, you are responsible for ensuring that our customers feel looked after 24/7. You live our core value of "Customer First" and are the first point of contact for customer enquiries of all kinds. You make sure that we constantly improve our product and our support processes with the help of customer feedback.

You will need to help customers in all countries where Qwello is operated. This means that your language skills are highly valued and apart from French and English, it is a big plus if you can communicate and make yourself understood in at least one of the following languages: German, Spanish, Swedish, Polish, or Dutch.

• Respond promptly to customer queries in a timely and professional manner via phone mainly during nights and weekends
• Identifying customer needs and be able to provide solutions
• Analyse and report malfunctions while, at the same time, solving problems and streamlining the process recurring enquiries
• Work in close collaboration with our global customer service team as well as the technical team
• Proactively share knowledge and experience with the team

• Proven customer support experience or experience as a Customer Care Representative
• Customer orientation and ability to adapt/respond to different types of characters
• Solid experience with customer service platforms and tools, knowledge of Zendesk is a plus
• Some technical knowledge to be able to work independently on various platforms
• A make-it-happen attitude, helping the team to deliver on changing the world from combustion to electric
• Solid multitasking skills to be able to listen to the customer while figuring out the perfect solution
• Ability to self-organize in an environment of changing priorities
• Excellent communication skills, both written and verbal
• Fluency in French and English is required, any language knowledge in either German, Spanish, Swedish, Polish, or Dutch is a plus
• Available to work on-call duty 3-4 shifts a week, as well as weekends biweekly
• Located in France and available to go to Paris for onboarding

• Flat hierarchies with an efficient decision-making process without red tape
• The opportunity to play a key role in shaping the mobility revolution
• Be part of an international and dynamic team of more than 30 nationalities
• Enjoy a remote-friendly environment with the possibility to work entirely from your home
• Yearly team events with the full Customer Happiness team
• Do other things that are important to you while earning money, i.e. reading a book, cooking, or even sleeping!

Equal Opportunities:

We strive to eliminate discrimination,  remove barriers and ensure equal opportunity through a transparent recruitment process. We are fully committed to fostering an inclusive and respectful work environment where everyone can succeed.  At Qwello everyone is welcomed regardless of cultural background, creed, race, sexual orientation, colour or gender expression.