Customer Service Specialist

As a Customer Service Specialist at Access: Supports For Living, your primary responsibilities will include registering new clients, verifying insurance information, scheduling appointments, and providing excellent customer service to our community. You’ll be answering calls, directing inquiries, and maintaining electronic health records, ensuring a smooth experience for everyone who reaches out for help.

To qualify for the Customer Service Specialist position at Access: Supports For Living, you should have a minimum of 1 year of experience in a clerical support role. Proficiency in Microsoft Word, Excel, and Outlook is essential, and experience with electronic health records will be a significant advantage. Exceptional communication skills, organizational abilities, and a friendly demeanor are key traits we’re looking for.

The pay rate for the Customer Service Specialist position at Access: Supports For Living is $18.00 per hour. This competitive pay reflects our commitment to attracting and retaining top talent who are dedicated to supporting our clients.

At Access: Supports For Living, we believe in promoting from within and providing opportunities for professional growth. As a Customer Service Specialist, you’ll have the chance to develop your skills and potentially move into higher responsibility roles within our organization.

The work environment for a Customer Service Specialist at Access: Supports For Living is dynamic and collaborative, set within an open office space where teamwork is encouraged. You’ll be surrounded by motivated individuals all working toward a common goal of community support and wellness.

While being bilingual in English and Spanish is considered a plus for the Customer Service Specialist position at Access: Supports For Living, it is not a strict requirement. However, having bilingual skills can enhance your ability to connect with a diverse client base.

As a Customer Service Specialist at Access: Supports For Living, you can expect to work Monday through Friday from 9:30 am to 7 pm, with occasional late evenings as needed. We value work-life balance and strive to create a manageable work schedule for our team.

When discussing your clerical support experience, be sure to highlight specific tasks that correlate with the responsibilities of a Customer Service Specialist, such as data entry, scheduling, and customer interactions. Share examples of how your organizational skills helped streamline processes and improved customer satisfaction.

A useful approach to prioritizing tasks is to create a daily list based on urgency and importance. Talk about your strategy for managing phone calls while handling registration and appointment scheduling. Use real-life examples to illustrate how you've successfully balanced multiple responsibilities.

Emphasize the importance of active listening, empathy, and clarity in communication. Provide an example of a situation where you successfully resolved a client issue by addressing their concerns effectively, showing how your communication skills are an asset in the role of Customer Service Specialist.

Discuss your approach to diffusing conflicts calmly and professionally. Mention techniques such as empathetic listening and finding common ground and provide an example of a challenging situation where you successfully addressed a client’s needs while maintaining composure.

Be sure to mention any specific programs you've used and your level of familiarity. If you can, cite examples of how your experience improved the accuracy or efficiency of client data management. Discuss the importance of confidentiality and data protection in the healthcare sector.

Explain your methods for double-checking appointment details, using scheduling software, or confirming appointments with clients via phone or email. Provide an example of how you successfully minimized scheduling conflicts in previous roles, demonstrating your attention to detail.

Express your adaptability regarding various work environments. Share positive experiences from previous positions where collaboration and communication with colleagues in an open setting enhanced productivity and team spirit.

Discuss your passion for helping others and the satisfaction of resolving issues for clients. Share a personal experience or anecdote that illustrates your motivation to work in customer service, particularly in a community-focused setting like Access: Supports For Living.

Talk about your organizational tools, such as calendars and to-do lists, and how you set reminders to keep track of tasks. Provide an example of a time when your organizational skills particularly helped you handle a challenging workload effectively.

Share your admiration for the company’s mission and values. Explain how the position aligns with your career goals and how excited you are about the opportunity to contribute positively to the community through dedicated support and service.