Customer Service Representative/Commercial Division

A Customer Service Representative at FLOFORM Countertops plays a vital role by handling customer inquiries, providing estimates, and processing orders for our commercial division. This position ensures a positive customer experience by assisting clients in understanding product options and addressing any issues related to their orders.

Candidates for the Customer Service Representative position at FLOFORM Countertops should have a High School Diploma and at least 2 years of customer service experience, preferably within a related industry. Additional qualifications include familiarity with estimating blueprints, basic computer skills, and effective verbal communication.

To apply for the Customer Service Representative role at FLOFORM Countertops, interested candidates can either submit their resume/application directly to our Kent Branch or contact us at our toll-free number, 253-639-4574 to learn more about the application process.

FLOFORM Countertops offers competitive pay ranging from $19 to $23 per hour, depending on experience, along with medical and dental benefits, paid sick days, and a 401k plan as part of our comprehensive benefits package for the Customer Service Representative position.

While a background in interior design is considered an asset for the Customer Service Representative position at FLOFORM Countertops, it is not mandatory. What’s crucial is having a customer service background and an eagerness to learn about the products we offer.

Important skills for a Customer Service Representative at FLOFORM Countertops include strong communication abilities, attention to detail, proficiency in using Microsoft Office, and the ability to handle challenging situations with professionalism. Organizational skills and basic math capabilities are essential for processing orders effectively.

The work environment for a Customer Service Representative at FLOFORM Countertops is positive and supportive, with a focus on teamwork and customer satisfaction. We celebrate those who contribute to our mission of delivering the best countertop purchasing experience available, fostering a culture of camaraderie and continuous learning.

In your answer, highlight specific examples from your past roles, focusing on situations where you successfully resolved customer issues or provided exceptional service. Emphasize your ability to communicate effectively and any metrics that demonstrate your impact.

When answering this question, share a specific incident where you had to deal with a difficult customer. Detail the steps you took to resolve the situation, focusing on your diplomacy and respect for the customer to show your problem-solving skills.

Provide insight into your organizational strategies, such as using digital tools or lists to track inquiries. Mention your ability to prioritize tasks based on urgency and customer needs to showcase your efficiency.

Reassure your interviewers by discussing any relevant experience or training you’ve had with estimating and measurements. If you lack direct experience, express your willingness to learn and adapt to new tasks efficiently.

Discuss practices that you believe lead to effective communication, such as active listening, confirming understanding, and providing clear and concise information. Highlight any specific successes that stemmed from these techniques.

Express your enthusiasm for FLOFORM Countertops by discussing your admiration for the company's customer-centric mission and positive workplace culture. Relate your values and career goals to the company’s objectives to underline your genuine interest.

Semantically, share a specific example where you identified upsell or cross-sell opportunities, explaining your approach and the results it yielded. The goal is to emphasize your experience in promoting products while enhancing customer experience.

Convey your commitment to continuous learning by stating how you frequently research or participate in training sessions to keep up with new products and trends in the industry. This showcases your dedication to professional development.

Mention any relevant computer software skills, particularly focusing on Microsoft Office and any other tools that facilitate order processing, customer management, or estimating. If you have experience with specific industry software, definitely include that.

Answer this question by discussing the importance of empathy, patience, and effective communication in customer service. Illustrate your point with examples that endorse your belief that exceptional service leads to customer loyalty and satisfaction.