Director of Partnerships - Ecommerce agencies (US)

A Director of Partnerships at Zowie is responsible for building and scaling the partner ecosystem, primarily with ecommerce agencies in the US. This includes managing the entire partnership cycle from prospecting and outreach to negotiation, onboarding, and maintaining long-term relationships.

Candidates for the Director of Partnerships role at Zowie should have a proven track record in establishing agency partnerships within the ecommerce sector. Additionally, strong analytical skills, exceptional communication abilities, and experience managing partnerships on a global scale are highly desirable.

Zowie leverages AI technology to enhance customer experience through rapid support and personalized service, making teams 1.5x more efficient. The Director of Partnerships plays a key role in expanding this customer-centric approach through strategic agency alliances.

The Director of Partnerships collaborates closely with Zowie's Sales, Marketing, and Customer Success teams to align partnership initiatives with business needs, ensuring a cohesive strategy that drives growth and customer satisfaction.

Zowie fosters an ambitious and innovative culture akin to a sports team. Employees are empowered with autonomy and a focus on teamwork while navigating rapid market changes, creating an environment where everyone is dedicated to collective success.

Key responsibilities include building relationships with ecommerce agencies, leading partnership cycles, acting as Zowie’s ambassador at events, and working with cross-functional teams to integrate partnerships effectively into the business strategy.

Yes, the Director of Partnerships role at Zowie may require some travel to participate in global events and engage with partners and customers, making social energy and a passion for networking essential attributes for the role.

In answering this question, provide specific examples of past partnerships you've developed, emphasizing the strategies you used and the outcomes achieved. Highlight any metrics or results that demonstrate your success in this area.

Your answer should outline your strategic approach to identifying potential partners, your methods for outreach, and how you tailor your messaging to resonate with ecommerce agencies—a key aspect of the Director of Partnerships role at Zowie.

Explain how you maintain regular communication, provide value to your partners, and address any challenges that arise. Discuss the importance of trust and mutual benefit in sustaining successful partnerships.

Discuss the KPIs and metrics you use to assess partnership effectiveness, such as revenue growth, engagement levels, and customer satisfaction improvements. Real-life examples will bolster your answer.

Illustrate how you have partnered with these departments to drive strategic initiatives. Highlight any successful projects that saw increased synergy between partnerships and overall business goals.

Describe your negotiation style and tactics for achieving a win-win outcome. You might also include a specific anecdote that showcases your problem-solving abilities in partnership negotiations.

Focus on demonstrating your critical thinking and conflict resolution skills. Detail the nature of the problem, the steps you took to resolve it, and what you learned from the experience.

This is an opportunity to showcase your understanding of Zowie’s AI technology and its impact on customer service. Discuss industry trends and how Zowie’s innovative solutions align with the evolving market landscape.

Describe how you believe strategic partnerships can influence overall business development. Cite examples from your experience where partnerships directly contributed to revenue increase or market expansion.

Address how your approach might change based on market specifics, such as customer behavior and cultural nuances. Provide examples of successful strategies you employed in diverse environments.