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Product Manager

IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email recruiting@zello.com with questions.

About Zello

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. 

At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.

And this is where you come in.

About the Role

In this role, you’ll help guide Zello’s product evolution. This starts with roadmapping, planning features and improvements over time that align with user needs and the company’s product vision. You will work closely with customers in order to understand their varied use cases and their jobs to be done. Working closely with engineers, designers, and data analysts, you will define product requirements and specifications, ensuring that everyone understands what needs to be built and why. You will partner with stakeholders across the Zello ecosystem to identify opportunities for innovation, drive differentiation, and deliver impactful solutions that meet customer needs. Lastly, you will simultaneously oversee delivery, coordinating the development process while ensuring that the product is built according to the defined requirements, within the scope, and on schedule. This role is ideal for someone who thrives in bottoms-up tactical research and delivery with an eye on our overall product strategy. Joining our team means stepping into a role where autonomy is encouraged, growth is inevitable, and you'll be surrounded by an encouraging group of professionals who value collaboration and inclusivity.

We're based in Austin, TX, and we offer a flexible hybrid working arrangement with the opportunity to work both in the office and remotely. This role will be in office 3+ days a week.

What You'll Do

  • Evaluate and prioritize product features by analyzing qualitative and quantitative user data, usability tests, and stakeholder feedback, ensuring they align with business objectives and technical feasibility

  • Identify and prioritize key milestones for product initiatives, ensuring a well-planned release schedule in collaboration with design and engineering teams

  • Facilitate regular meetings to report on product performance metrics and discuss priority updates in order to ensure alignment across all groups

  • Foster a culture of innovation and continuous improvement, and adeptly tackle conflicts and remove obstacles to maintain team performance

  • Work closely with our enterprise customers to identify needs, handle feature requests and incorporating them in the roadmap if they are a fit, and collaborating with them to solve complex enterprise problems

  • Work in collaboration with data analysts and sales to interpret user data in order to make informed product decisions

  • Conduct thorough competitive research to stay abreast of market trends and examine user behavior to comprehend their preferences

  • Collaborate with vendors to identify hardware solutions that align with product roadmaps and meet the needs of target user segments

  • Work with hardware vendors to advocate for features and improvements that align with the product vision and customer needs

Who You Are

  • 3+ years in product management, with 5+ years in cross-functional team collaboration

  • Startup or scale-up company experience preferred

  • Proficiency in data analysis and evaluating sales data, user interviews, surveys and usability tests in order to map out user journeys

  • Experience with product management software (e.g., JIRA, Asana)

  • Knowledge of UX/UI design principles and collaboration with design teams

  • Skill in creating product documentation and presentations for non-technical stakeholders

  • Balancing and prioritizing competing opportunities

  • Experience in guiding cross-departmental collaboration to deliver successful product launches

  • Curious about how hardware and software integrate to deliver impactful solutions

  • Motivated by improving functionality and reliability for end users

  • Bachelor's degree in Engineering, or related field

#LI-Hybrid

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, from flexible work schedules to unlimited paid time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us!

Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#LI-Hybrid

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Average salary estimate

$100000 / YEARLY (est.)
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$80000K
$120000K

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What You Should Know About Product Manager , Zello

If you’re looking to be at the forefront of innovation, Zello is the place to be as a Product Manager! Located in the vibrant city of Austin, Zello is famous for its voice-first communication platform that serves millions of desk-less workers globally. With over 175 million users and counting, we’re excited to have someone on board who will help steer our product evolution. In this role, you’ll be a key player in roadmapping product features, collaborating closely with engineers, designers, and data analysts to shape the specifications and requirements that drive our product vision. You’ll also be engaging with our diverse customer base, helping identify their needs and aligning them with our goals. One of the best parts? Your work will directly influence innovation and deliver impactful solutions that resonate with our users. You’ll enjoy a dynamic work environment that promotes autonomy and growth while being immersed in a culture centered around collaboration and inclusivity. With flexible hybrid working arrangements, you'll be connecting with your team members in the office at least three days a week. Whether you’re evaluating product features through user data or nursing those exciting ideas into reality, every day will present new opportunities to make a difference at Zello. Join us in helping create seamless communication experiences for those who truly need it, all while enjoying perks like unlimited paid time off and a fun break room filled with goodies. Come be a part of our innovating family at Zello!

Frequently Asked Questions (FAQs) for Product Manager Role at Zello
What responsibilities come with the Product Manager role at Zello?

As a Product Manager at Zello, your responsibilities include evaluating and prioritizing product features based on user data and stakeholder feedback, collaborating with design and engineering teams to create a well-planned release schedule, and fostering a culture of innovation and teamwork. You'll work directly with enterprise customers to identify needs and solve complex problems while overseeing the delivery process to ensure the product aligns with the defined specifications.

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What qualifications are needed for a Product Manager position at Zello?

To apply for the Product Manager role at Zello, you should ideally have 3+ years in product management, complemented by 5+ years in cross-functional team collaboration. Experience in a startup or scale-up environment is preferred, along with proficiency in data analysis, knowledge of UX/UI design principles, and familiarity with product management tools like JIRA or Asana. A Bachelor’s degree in Engineering or a related field is also required.

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Why should I consider applying to Zello as a Product Manager?

Joining Zello as a Product Manager means stepping into an exciting role where you can truly influence product direction and innovation. With a commitment to employee well-being, competitive pay, and benefits designed to encourage work-life balance, Zello fosters a collaborative and inclusive work environment. Plus, the opportunity to work with cutting-edge technology in a thriving Austin atmosphere is a huge perk!

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What is the key focus of the Product Manager role at Zello?

The key focus of the Product Manager role at Zello is to guide the product’s evolution by understanding user needs and aligning them with the company’s vision. You’ll be responsible for roadmapping, planning features, and working closely with customers to ensure that the product delivers real value. You’ll play a vital role in driving differentiation and fostering innovation within our product offerings.

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What does the work culture look like for Product Managers at Zello?

The work culture at Zello is dynamic, collaborative, and inclusive. As a Product Manager, you'll be part of a team that encourages autonomy, promotes professional growth, and values innovative thinking. With a flexible hybrid working arrangement, you will have opportunities to connect with your team and enjoy perks such as a break room with snacks, and a ping-pong table to add a bit of fun to the day!

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What types of projects will a Product Manager work on at Zello?

As a Product Manager at Zello, you will work on a variety of projects focused on improving our push-to-talk technology and enhancing the user experience. Your role will involve conducting competitive research, analyzing user behavior, and collaborating with teams to ensure that new features align with customer requests and market trends. You'll engage directly with enterprise customers to address their needs and solve complex problems.

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How does Zello support the career growth of Product Managers?

At Zello, we believe in nurturing talent and supporting career growth. As a Product Manager, you will be encouraged to take initiatives, explore your creativity, and grow your skills through continuous learning opportunities. Our culture promotes mentorship and collaboration, ensuring that everyone has the resources they need to thrive, which includes offering training, encouraging participation in industry conferences, and providing avenues for advancement.

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Common Interview Questions for Product Manager
Can you describe your experience with product management processes?

When answering this question, focus on your specific experiences in product management, including how you’ve implemented effective processes in previous roles. Discuss methodologies you’ve used, such as Agile or Scrum, and give examples of how you managed product lifecycles from ideation to delivery.

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How do you prioritize features for a product roadmap?

Explain your approach to prioritizing features, mentioning the use of qualitative and quantitative data from user feedback, market trends, and stakeholder insights. It’s beneficial to highlight frameworks you work with, like RICE (Reach, Impact, Confidence, Effort) or MoSCoW (Must have, Should have, Could have, Won't have).

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Describe a time you faced a conflict within a team. How did you resolve it?

When discussing conflict resolution, select a specific example and outline the steps you took to address the issue. Explain how you listened to all parties involved, facilitated open communication, and collaborated to reach a solution. Highlight your ability to foster a positive team environment.

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What methodologies do you use for product development?

Share the methodologies you are familiar with, such as Agile, Waterfall, or Lean. Explain why you favor certain approaches, perhaps emphasizing how Agile, for instance, supports flexibility and swift iterations based on user feedback, thereby aligning with Zello's drive for innovation.

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How do you measure the success of a product after launch?

Discuss the key performance indicators (KPIs) you track post-launch, such as user adoption rates, customer satisfaction, and engagement metrics. It’s important to emphasize your data-driven approach, as well as how you gather feedback and iterate on the product over time to enhance its performance.

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Can you explain how you gather and utilize user feedback?

Convincingly showcase your methods for gathering user feedback, like surveys, interviews, and usability tests. Talk about how you integrate this feedback into the product development cycle, ensuring that you meet user needs and continuously improve the product.

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What role do you think communication plays in product management?

Discuss the critical importance of communication in product management, emphasizing how it helps align cross-functional teams, manage stakeholder expectations, and foster collaboration. Provide examples from your past experiences where strong communication made a positive impact on project outcomes.

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How do you keep up with market trends and competitor products?

Outline your strategies for staying informed about market trends, such as following industry publications, attending conferences, and networking with other professionals. Mention how you apply this knowledge to enhance Zello's competitive edge and innovate continually.

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What is your approach to working with cross-functional teams?

Share your approach to collaboration within cross-functional teams, focusing on how you encourage open dialogue, establish clear roles, and leverage the diverse skills of team members. Provide examples where this collaboration led to a successful product launch or解决方案.

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Why do you want to work for Zello as a Product Manager?

This is your chance to showcase your enthusiasm for Zello’s mission and product. Discuss what excites you about Zello’s innovative approach to communication technology, the culture of collaboration, and the opportunity to positively impact end-users in vital industries.

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Full-time, hybrid
DATE POSTED
November 24, 2024

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