Wisconsin Licensed Help Desk Representative

Job Summary

A company is looking for a Help Desk Representative - Healthcare - Remote Wisconsin.

Key Responsibilities

• Provide consultancy on insurance and healthcare, developing and implementing policies in accordance with laws
• Investigate and adjudicate claims, responding to provider appeals and resolving issues with trading partners
• Approve remedial actions for escalated claims and advise various stakeholders on healthcare programs

Required Qualifications

• 2-4 years of related work experience, including office administration
• Intermediate knowledge of operating systems and ability to interpret healthcare guidelines
• Strong organizational and time management skills
• Ability to follow written policies and provide feedback to leadership
• Experience in customer service and professional communication