Senior Customer Retention Strategist

Job Summary

A company is looking for a Senior Customer Retention Strategist to enhance customer retention and satisfaction.

Key Responsibilities

• Analyze customer data to identify churn risks and implement targeted engagement strategies
• Build and manage a churn mitigation program to retain at-risk customers
• Track and differentiate churn revenue vs. churn quantity for deeper insights

Qualifications

• Bachelor's degree preferred (or equivalent experience)
• 7+ years of experience in account management, customer success, or retention at a SaaS or technology-driven company
• Strong understanding of 401(k) plan administration, including compliance and payroll integration
• Proven ability to manage multiple priorities in a fast-paced environment
• Familiarity with CRM tools and churn mitigation strategies