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Assistant Property Manager (Sherman Hills Apartments)

WinnCompanies is seeking an Assistant Property Manager to join our team at Sherman Hills Apartments, a 344-unit affordable housing residential and commercial community located in Wilkes-Barre, PA.


In this role, you will support the Property Manager in managing all aspects of the community, including leasing, accounts receivable, accounts payable, service requests, and customer service.


Responsibilities
  • Monitor collections, post rent payments, enforce the collection policy, and initiate legal action when required.
  • Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, processing recertifications, and negotiating lease renewals.
  • Provide exceptional customer service, respond to resident issues and complaints in a timely manner, and promote positive resident relations.
  • Assist in all facets of physical and financial management as needed and assigned.
  • Act as Property Manager in absence of the Manager for specified amounts of time.
  • Prepare financial reports for the Property Manager, as well as resident correspondence and recertification notices.
  • Monitor the flow of accounts payable, from issuing purchase orders to processing invoices.


Requirements
  • High school diploma or GED equivalent.
  • Minimum of 1 year of relevant work experience.
  • Less than 1 year of supervisory experience.
  • Experience with various computer systems, including Microsoft Office.
  • Outstanding verbal and written communication skills.
  • Excellent customer service skills.
  • Superb attention to detail.
  • Willingness to learn and be trained.
  • Ability to multi-task in a fast-paced office environment.
  • Ability to work with a diverse group of people and personalities.


Preferred Qualifications
  • Associate's degree.
  • Experience in property management.
  • Experience with RealPage property management software.


Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.

Current Winn employees should apply through this internal link.

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CEO of WinnCompanies
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Gilbert Winn
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Average salary estimate

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$40000K
$50000K

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What You Should Know About Assistant Property Manager (Sherman Hills Apartments), WinnCompanies

WinnCompanies is excited to announce the opening for an Assistant Property Manager at Sherman Hills Apartments in beautiful Wilkes-Barre, PA! This isn’t just any property management role; it’s an opportunity to become a vital part of a vibrant community made up of 344 residential and commercial units. In this position, you’ll work closely with the Property Manager to oversee day-to-day operations, from managing leasing activities to maintaining financial reports. Your day-to-day tasks will include monitoring rent collections, processing lease applications, and delivering stellar customer service to our residents. With your keen attention to detail, you’ll ensure that every service request is handled efficiently and with a personal touch. Plus, you’ll be stepping into the Property Manager's shoes when needed, making impactful decisions that enhance community life. At WinnCompanies, we believe in fostering a collaborative and supportive work environment where you can grow and expand your skills. Whether it’s developing your expertise in property management or getting involved in community initiatives, we provide the resources and opportunities to help you thrive. Plus, with a generous benefits package including flexible schedules, wellness programs, and continuous educational opportunities, you’ll find a fulfilling career with us. If you're ready to make a difference in people's lives and be part of a dedicated team, this role is calling your name!

Frequently Asked Questions (FAQs) for Assistant Property Manager (Sherman Hills Apartments) Role at WinnCompanies
What does an Assistant Property Manager at WinnCompanies do?

An Assistant Property Manager at WinnCompanies plays a crucial role in managing residential and commercial properties. You will assist the Property Manager in overseeing leasing processes, collections, service requests, and resident relations, ensuring that the community operates smoothly and residents are satisfied.

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What qualifications do I need to apply for the Assistant Property Manager position at Sherman Hills Apartments?

To apply for the Assistant Property Manager position at Sherman Hills Apartments, you need at least a high school diploma or GED, a minimum of one year of relevant experience, outstanding communication skills, and a willingness to learn. Preferred qualifications include an associate's degree and experience in property management.

Join Rise to see the full answer
What are the responsibilities of an Assistant Property Manager in Wilkes-Barre, PA?

As an Assistant Property Manager in Wilkes-Barre, PA, you will be responsible for monitoring collections, supporting leasing activities, providing excellent customer service, and preparing financial reports. You will also engage with residents to resolve issues and foster positive community relations.

Join Rise to see the full answer
What can I expect from the work environment at WinnCompanies as an Assistant Property Manager?

At WinnCompanies, you'll join a dynamic team committed to providing high-quality affordable housing. Expect a collaborative atmosphere where your contributions are valued, opportunities for professional development abound, and a focus on work-life balance is prioritized.

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What benefits do Assistant Property Managers receive at WinnCompanies?

Assistant Property Managers at WinnCompanies enjoy a comprehensive benefits package that includes generous time off policies, 401(k) matching, various medical, dental, and vision plan options, tuition reimbursement, and wellness programs, making it an attractive role for career-minded individuals.

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How does the Assistant Property Manager role contribute to the community at Sherman Hills Apartments?

The Assistant Property Manager at Sherman Hills Apartments contributes significantly to the community by facilitating a thriving living environment through proactive management of resident needs, maintaining property standards, and fostering positive relations among residents and staff.

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How can I grow my career in property management at WinnCompanies?

Growing your career in property management at WinnCompanies involves taking advantage of leadership and training opportunities offered. The organization encourages professional development through continuous training, mentorship, and advancement opportunities to help you reach your career aspirations.

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Common Interview Questions for Assistant Property Manager (Sherman Hills Apartments)
What experience do you have with property management?

When answering this question, focus on your previous roles related to property management, including specific tasks you've handled, such as leasing processes or managing financial records. Highlight any relevant software knowledge, especially if you have experience with RealPage.

Join Rise to see the full answer
How would you handle a resident complaint?

It's essential to demonstrate empathic listening and problem-solving skills. Describe the steps you would take to understand the issue, communicate effectively with the resident, and develop a resolution that addresses their concerns while adhering to company policies.

Join Rise to see the full answer
Can you give an example of how you prioritized tasks in a busy office environment?

Share a specific situation where you effectively managed competing priorities. Detail how you assessed the urgency of tasks, organized your responsibilities, and why communication with team members was critical in that scenario.

Join Rise to see the full answer
What tools and software are you familiar with that relate to property management?

Discuss your familiarity with software like Microsoft Office and any property management-specific programs like RealPage. Provide examples of how you used these tools to enhance your efficiency in managing property-related tasks.

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How do you ensure accuracy in financial reporting?

Explain your approach to financial reporting, emphasizing attention to detail and your method of cross-checking figures. Mention any past experiences where your diligence helped prevent errors in financial documents.

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What strategies do you use to foster strong resident relationships?

Outline your commitment to customer service and your proactive approach in engaging with residents. Give examples of community events, feedback mechanisms, or personalized interactions that have helped strengthen your bonds with residents.

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How would you handle a situation where legal action is necessary regarding a lease violation?

It’s important to illustrate your knowledge of legal processes while emphasizing a balanced approach. Describe assessing the situation, documenting violations, and your process for collaborating with legal professionals to ensure fair resolution.

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What motivates you to succeed in a property management role?

Your response should reflect your passion for helping communities thrive. Discuss intrinsic motivations, such as the satisfaction of creating safe and welcoming living environments, and any external motivators like professional growth opportunities within WinnCompanies.

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How do you approach training and development in your role?

Share your perspective on continuous learning. Mention past experiences where you've sought out training opportunities or cross-departmental collaboration to enhance your skills, and your belief in sharing knowledge with team members.

Join Rise to see the full answer
What do you think is key to effective property management?

Highlight the importance of communication, attention to detail, and resident engagement. Discuss how a balance of operational efficiency and community-focused strategies leads to the overall success of property management.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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Full-time, on-site
DATE POSTED
November 27, 2024

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