Service Technician II

To become a Service Technician II at The Monterey by Windsor, you'll need a minimum of 2 years’ experience in multifamily residential, commercial or hotel maintenance. Familiarity with building safety systems, along with intermediate skills in HVAC, plumbing, electrical work, and appliance repair is essential. It’s also important to be comfortable using smart devices and property management software.

As a Service Technician II at The Monterey by Windsor, you can expect a starting hourly wage of $21 along with a quarterly bonus potential that can reach up to $400. This makes it a lucrative position where your hard work can reward you further.

Working as a Service Technician II at The Monterey by Windsor comes with diverse benefits, including a 30% housing discount, annual vacations, and personal time. You will also have access to bonuses, paid holidays, and ongoing professional development opportunities.

Yes, having intermediate competency with HVAC systems is critical for the Service Technician II role at The Monterey by Windsor. This background helps ensure that you can effectively troubleshoot and maintain various systems within the apartment community.

At The Monterey by Windsor, we offer extensive training and mentoring programs to all our associates. This includes skills assessments and the opportunity for certifications such as EPA Type II and Certified Pool Operator (CPO) within the first few months of employment.

Service Technicians II at The Monterey by Windsor are expected to participate in a rotating on-call schedule to respond to after-hours and weekend emergencies. This flexibility is essential to maintaining high service levels for our residents.

As a Service Technician II, you'll be working in a vibrant community environment. Duties include maintaining apartment homes, mechanical rooms, and common areas, ensuring safety and providing a pleasant living space for residents.

When prioritizing tasks as a Service Technician II, I assess the urgency of each request, consider the needs of residents, and ensure maintenance for safety-critical systems is handled first. I also keep communication open with my team to adjust priorities as needed.

I have over two years of experience working with HVAC systems. This includes installation, routine maintenance, and troubleshooting issues. I understand the importance of keeping systems operational for resident comfort and can effectively diagnose problems.

When dealing with difficult residents, I listen carefully to their concerns, show empathy, and assure them that I'm committed to finding a solution. Open communication and professionalism are key in maintaining a positive relationship even in challenging situations.

To ensure building safety, I regularly perform checks on fire systems, alarms, and other safety equipment, report any malfunctions immediately, and follow best practices for maintenance. Staying informed about safety regulations is also vital.

I use property management software to document each maintenance task. This includes recording work completed, time spent, and any parts used, which helps maintain accurate records and ensures transparency in the maintenance process.

I have hands-on experience with a variety of plumbing repairs, from fixing leaking faucets to unclogging drains. I approach each repair methodically, ensuring that I assess the underlying issues thoroughly before proceeding with solutions.

To stay organized, I use a daily planner to keep track of tasks and prioritize them based on urgency. I also ensure to allocate specific time slots for each task and utilize property management software to manage work orders efficiently.

I possess intermediate knowledge of electrical systems, including troubleshooting and basic repairs. I always adhere to safety regulations and guidelines when working on electrical tasks, ensuring compliance and safety for myself and residents.

Assessing the cause of a maintenance issue involves a systematic approach: first, I gather information from residents to understand the problem, then I inspect the area and test related systems to diagnose the root cause accurately.

I'm excited about the opportunity to work as a Service Technician II at The Monterey by Windsor because of the company's strong reputation for customer service excellence and dedication to employee development. I believe it aligns perfectly with my values and skills in maintenance.