Lead Service Technician II - Ruston, LA

As a Lead Service Technician II at Whaley Foodservice, your responsibilities will include troubleshooting, diagnosing, and repairing commercial HVAC, refrigeration, and cooking kitchen equipment. You'll also be tasked with effectively communicating repair statuses to both customers and the branch office. Accurately completing service calls in a timely manner, managing truck stock and maintaining your service vehicle are key aspects of the role.

To apply for the Lead Service Technician II position at Whaley Foodservice, candidates must have a 'Safety First' mindset, at least three years of commercial kitchen cooking and refrigeration equipment repair experience, and a strong electrical, HVAC/R, and mechanical background. A valid driver's license, satisfactory background check and drug screen are also requirements for the role.

Yes, Whaley Foodservice is currently offering a sign-on bonus for experienced technicians applying for the Lead Service Technician II position. This bonus reflects our commitment to attracting skilled professionals who will thrive in our team and contribute to our high service standards.

Employees at Whaley Foodservice enjoy a robust benefits package that includes competitive salaries, on-call pay, a company vehicle, and cell phones. Additionally, we offer uniforms, industry certifications, paid holidays and vacations, medical and dental insurance, and both short-term and long-term disability benefits, ensuring our team members are well-supported.

Whaley Foodservice fosters a dynamic and inclusive work environment where every employee is valued. As a Lead Service Technician II, you will be working on challenging tasks that require ingenuity, and with our focus on continuing education and development, you'll find plenty of opportunities to grow and improve your skills.

To apply for the Lead Service Technician II position at Whaley Foodservice, you can visit our career site at www.whaleyfoodservice.com/careers. There, you'll find the application details and necessary information to kick-start your journey with us.

The Lead Service Technician II position at Whaley Foodservice may involve reasonable on-call requirements. This means you should expect to be available outside regular working hours from time to time, depending on customer needs.

When answering this question, it's best to focus on specific instances where you've successfully diagnosed and repaired HVAC systems. Mention any tools or techniques you used and the impact your work had on system performance.

Employers want to know you're capable of managing your time effectively. You might explain how you assess the urgency of service calls and allocate your time based on customer needs, potential safety hazards, and equipment troubleshooting requirements.

Provide examples of how you communicate with customers during repairs, explain complex issues in simple terms, and follow up to confirm satisfaction with the services delivered. This shows your commitment to the customer experience.

Highlight any industry-standard safety protocols you adhere to, as well as any personal practices that prioritize safety, such as wearing appropriate safety gear and performing risk assessments on your work environment.

Discuss your methods for staying current, whether through formal training, industry certifications, or self-directed learning. Showing a proactive approach to ongoing education can set you apart as a candidate.

Think of a specific example where you faced significant challenges and outline the steps you took to resolve the issue. This demonstrates your problem-solving abilities and resilience under pressure.

Discuss the tools you're comfortable with and how they contribute to your efficiency and effectiveness as a technician. Mention any specialized tools or technologies used for HVAC or refrigeration systems.

Talk about the systems you use to track inventory and ensure that the necessary parts are available when needed. Highlight your organizational skills and attention to detail in this aspect of your work.

Convey your willingness to ask for help, consult manuals, or research new solutions. This shows your adaptability and commitment to learning in the field.

This is your chance to show your knowledge about Whaley Foodservice and how your values align with theirs. Specify what draws you to the company culture, their commitment to quality service, or specific growth opportunities that appeal to you.