Lead Service Technician II - Monroe, LA

A Lead Service Technician II at Whaley Foodservice is responsible for troubleshooting, diagnosing, and repairing commercial HVAC, kitchen cooking, and refrigeration equipment. This role is crucial in ensuring that clients' foodservice operations run efficiently and smoothly.

To qualify for the Lead Service Technician II role at Whaley Foodservice, you'll need at least three years of experience in commercial kitchen cooking and refrigeration equipment repair. A strong background in electrical, HVAC/R, and mechanical systems is highly beneficial.

Yes! Whaley Foodservice is excited to offer a sign-on bonus for experienced technicians who join the team as a Lead Service Technician II. It's just one of the many ways we reward our talented employees.

Lead Service Technician II employees at Whaley Foodservice enjoy a range of benefits, including a competitive salary, on-call pay, company vehicle and cell phone, uniforms, continuing education, career certifications, a 401k with profit sharing, paid holidays, medical and dental benefits, and more.

At Whaley Foodservice, you can expect a welcoming and inclusive work environment that values diversity and encourages growth. Our team members work collaboratively to meet client needs while maintaining high standards of quality and safety.

As a Lead Service Technician II, you'll have access to a range of tools and equipment, including specialized meters, test equipment, and a well-stocked service vehicle to carry out repairs and maintenance effectively.

Whaley Foodservice supports the professional growth of its Lead Service Technician II employees through ongoing education and training opportunities, as well as certifications in the industry, ensuring that you stay at the forefront of technology and practices.

When answering this question, focus on specific systems you've worked on, the challenges you faced, and how you resolved them. Highlight any certifications or training related to HVAC that add to your credibility.

Discuss your understanding of safety protocols and give examples of how you've implemented them in the past. Emphasize your 'Safety First' mindset and any standard operating procedures you follow.

Share your systematic approach to troubleshooting that includes gathering information about the issue, asking questions, testing components, and resolving problems. Specific examples can help demonstrate your expertise.

Talk about your time management skills, planning techniques, and how you adapt to unexpected challenges to complete your service calls efficiently and professionally.

Reflect on a specific situation where you went above and beyond for a customer. Detail what the issue was, how you handled it, and the positive outcome that resulted from your actions.

Address your availability and willingness to be on call. Discuss your strategies for staying organized and ensuring you can respond promptly to service needs outside regular hours.

Describe your routine for vehicle maintenance and tools organization. Demonstrating diligence in this area showcases your commitment to quality and professionalism.

Highlight your specific experience with electric refrigeration, including types of systems you've repaired, maintenance procedures you've conducted, and any relevant technical training.

Explain your method for keeping clear lines of communication open and how you ensure orders are placed efficiently. Provide examples of how this process contributes to timely repairs.

Reflect on your passion for problem-solving, commitment to customer service, and enjoyment in the hands-on nature of the work. Sharing your motivation gives interviewers insight into what drives you professionally.