Field Service Technician I - Shreveport, Louisiana - job 1 of 2

As a Field Service Technician I at Whaley, you'll be responsible for diagnosing, troubleshooting, and repairing various commercial kitchen equipment, including HVAC and refrigeration systems. You'll also communicate repair statuses with customers, manage parts orders, and ensure timely service. Your expertise ensures that equipment runs smoothly and efficiently.

To qualify for the Field Service Technician I role at Whaley, candidates should have a high school diploma or equivalent experience. Additionally, 1-2 years of applicable experience in commercial cooking equipment, refrigeration, or HVAC is essential. Strong communication skills and attention to detail are also important attributes.

Whaley offers a comprehensive benefits package for Field Service Technician I employees, including competitive salaries, on-call pay, a company vehicle, uniforms, and various insurance benefits. Additionally, employees gain from opportunities for continuing education and industry certifications.

Yes, the Field Service Technician I role at Whaley involves extensive daily travel to various job sites. Candidates must be comfortable with the requirements of frequent travel to conclude service tasks effectively.

In the Field Service Technician I position at Whaley, employees must meet on-call requirements, which may vary based on branch size. This includes participating in a weekend rotation to ensure that service is available when customers need it most.

Success as a Field Service Technician I at Whaley depends on several key skills: the ability to work independently, strong attention to detail, excellent communication, and troubleshooting capabilities in mechanical, electrical, and automotive areas are particularly valuable.

Those interested in applying for the Field Service Technician I position at Whaley should visit Whaley's careers website. The application process is straightforward, allowing you to submit your qualifications easily and explore the opportunity to grow with the company.

When asked about your experience with commercial cooking equipment, emphasize specific roles or projects where you performed maintenance or repairs. Highlight your troubleshooting process and any successful resolutions you achieved.

To answer this question, explain your approach to prioritizing tasks based on urgency and customer impact. Use examples from your previous roles to demonstrate how you handled competing priorities effectively.

Outline your systematic approach to diagnosing HVAC issues, including starting with a thorough assessment, using diagnostic tools, and relying on your technical knowledge. Mention specific methods or tools you've used effectively.

Discuss your strategies for maintaining clear and constant communication with clients. Mention techniques such as providing updates, explaining repair processes, and ensuring their understanding of the work being performed.

Focus on the importance of safety and outline specific safety protocols you follow, including the proper use of personal protective equipment (PPE), safe lifting techniques, and protocols for working in high-temperature environments.

This question allows you to showcase your problem-solving skills. Share a specific example of a challenging repair situation, detailing the steps you took to diagnose and resolve the issue successfully.

Discuss the specific tools and equipment you have experience with, such as multimeters, diagnostic software, or refrigeration gauges. Highlight your adaptability to learn new tools as needed.

Explain your commitment to maintaining your service vehicle and equipment, including regular maintenance checks, truck stock audits, and keeping everything up to Whaley's standards.

Demonstrate your customer service skills and focus on active listening, understanding their concerns, and providing solutions. Use an example to illustrate how you would manage and resolve conflicts professionally.

Here, you can share your passion for technology and problem-solving. Discuss how the satisfaction of resolving issues for customers and the growth opportunities at Whaley motivate you to excel in this role.