Field Service Technician I - Mobile, Alabama

As a Field Service Technician I at Whaley Foodservice, you will be responsible for troubleshooting, diagnosing, and repairing commercial kitchen equipment, including refrigeration and HVAC systems. Your role will involve direct communication with customers and our branch office to ensure efficient service delivery.

To apply for the Field Service Technician I position at Whaley Foodservice, candidates need a minimum of three years of experience in repairing commercial kitchen refrigeration and HVAC equipment. A valid driver's license, a background check, and drug screening are also required.

As a Field Service Technician I at Whaley Foodservice, you can expect a variety of benefits that include competitive salary, sign-on bonuses, company vehicle, uniforms, and comprehensive medical and dental benefits. Additionally, you'll benefit from 401k options and paid holidays.

Absolutely! Whaley Foodservice values the career growth of its employees. As a Field Service Technician I, you'll have access to continuing education and industry certification programs to enhance your skills and advance your career.

Working as a Field Service Technician I at Whaley Foodservice, you can expect a supportive and inclusive work environment. We celebrate diversity and are committed to creating an atmosphere where all employees can thrive and contribute their best.

Yes, Whaley Foodservice provides a company vehicle for Field Service Technicians. This helps ensure you have the necessary tools and transportation to complete your service calls efficiently and effectively.

Key skills for a Field Service Technician I at Whaley Foodservice include a strong electrical and mechanical background, effective communication skills, exceptional customer service abilities, and a proactive 'Safety First' mindset.

In your response, focus on specific systems you have worked with, the types of issues you diagnosed and repaired, and your approach to troubleshooting. Providing detailed examples will showcase your expertise in this area.

Explain your strategy for prioritizing service calls, considering factors such as urgency, customer importance, and location. This demonstrates your organizational skills and ability to provide excellent customer service.

Highlight your safety protocols and how you adhere to safety regulations, both personally and as part of a team. This will reflect your understanding of the importance of safety in the workplace.

Share a specific instance where you encountered a tough repair issue. Discuss the challenge, your approach to diagnosing it, the solution you implemented, and the positive outcome for the client.

Discuss your communication style with clients, emphasizing the importance of keeping them informed and how it enhances customer satisfaction. Consider examples where you effectively communicated the repair process.

Describe your approach to maintaining service vehicles and tools, including regular checks, upkeep practices, and the impact of proper maintenance on service efficiency and quality.

Explain your method for addressing customer complaints professionally, viewing them as opportunities to improve service. Mention any relevant experiences where you resolved an issue positively.

Discuss key tools and equipment you regularly use in the field, how they aid in efficiency, and your familiarity with any specific brands or technology used at Whaley Foodservice.

Share your strategies for ongoing learning, such as attending trainings, industry seminars, or certifying courses. Highlighting this shows your commitment to staying current in the field.

Express genuine interest in Whaley Foodservice’s mission, values, and reputation in the industry. Discuss how your goals align with the company's commitment to quality and customer service.