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Backoffice Specialist

Hi, we’re Fever
We’re excited you are checking out this job offer.

We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment. 

How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience. 

Sounds amazing, right? 

ABOUT THE ROLE: 

We are looking for a person to join the Sales Operations team. The tasks will consist of the following:

  • Management of our internal Back Office system.
  • Creation and management of all the plans that enter our platform.
  • Weekly control of database queries to ensure the correct performance of our plans
  • Coordination with the different teams to carry out necessary changes in the marketplace configuration and their experiences.
  • Maintenance and management of integration by APIs.
  • Monitor and keep updated the content of the Fever marketplace.
  • Attend weekly meetings with the different departments

ABOUT YOU: 

  • Fast learner and good information retention with good multitasking skills.
  • Ability to work under pressure, and manage high demand peaks.
  • Good social skills and management of interpersonal relationships (daily communication with all departments of the company).
  • High level of English and Spanish.
  • +2 years in similar roles
  • Decisive person, ability to react quickly and problem management.
  • Fluency and good management of Microsoft Office, and in general with the different software tools.

BENEFITS & PERKS:

  • Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Work in the heart of the city in CDMX. Home-office friendly
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with!
  • Private health insurance
  • Wellhub membership
  • 20 days of annual leave
  • Free food and drinks in our kitchen!
  • Fondo de Ahorro

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice

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What You Should Know About Backoffice Specialist, FeverUp

Hey there! We're Fever, a leading global live-entertainment discovery tech platform based right in Mexico City. We're thrilled that you're looking into the Backoffice Specialist position on our Sales Operations team. In this role, you'll be diving into the management of our internal Back Office system and gaining hands-on experience with creating and managing plans that come into our platform. You'll also be responsible for executing weekly database queries and coordinating with different teams to ensure our marketplace configuration runs smoothly. Your role will be pivotal in keeping the Fever marketplace's content updated and promoting seamless integration through APIs. If you're someone who thrives in a fast-paced environment, can multitask like a pro, and has solid social skills, we’d love for you to join us. With a solid background in similar roles, you’ll be part of a dynamic team that values quick thinking and problem-solving. Plus, we offer fantastic perks, including a competitive compensation package, a great work-life balance with the flexibility of home-office options, and a chance to make a real impact in the world of entertainment. If you’re ready to work alongside a talented international team, check us out and consider taking the leap with us at Fever. We can't wait to meet you!

Frequently Asked Questions (FAQs) for Backoffice Specialist Role at FeverUp
What does a Backoffice Specialist do at Fever?

A Backoffice Specialist at Fever is responsible for managing the internal Back Office system, overseeing plans that come into our platform, and ensuring the smooth functioning of the Fever marketplace. This involves coordinating with various departments, maintaining API integrations, and regularly updating marketplace content.

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What qualifications do I need to apply for the Backoffice Specialist position at Fever?

To apply for the Backoffice Specialist position at Fever, candidates should have over 2 years of experience in similar roles, excellent English and Spanish communication skills, and strong proficiency in Microsoft Office. Additionally, being a quick learner who can manage multitasking and pressure is essential.

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What type of work environment can I expect as a Backoffice Specialist at Fever?

As a Backoffice Specialist at Fever, you'll work in a vibrant and dynamic environment with a young, international team. We pride ourselves on a friendly culture that promotes collaboration and personal growth.

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What are the benefits of working as a Backoffice Specialist at Fever in Mexico City?

Working as a Backoffice Specialist at Fever comes with various benefits including a competitive salary, significant bonuses for top performance, 40% discounts on events, private health insurance, annual leaves, and a well-stocked kitchen with free food and drinks.

Join Rise to see the full answer
How does Fever support professional growth for Backoffice Specialists?

Fever emphasizes professional and personal growth from day one. Backoffice Specialists have opportunities for responsibility, learning, and advancement within a supportive team environment that encourages innovation.

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Is Fever committed to diversity and inclusion in hiring for the Backoffice Specialist role?

Absolutely! Fever is dedicated to creating an inclusive and diverse workspace. We seek the best talent regardless of background, and we encourage everyone to apply, providing accommodations during the selection process as needed.

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What tools do I need to be familiar with for the Backoffice Specialist role at Fever?

Fever expects Backoffice Specialists to be fluent in technical tools like Microsoft Office and have good familiarity with various software systems, especially those involved in database management and API integrations.

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Common Interview Questions for Backoffice Specialist
Can you describe your experience managing an internal Back Office system?

When answering this question, provide specific examples from your work history where you successfully handled Back Office tasks. Describe the systems you used, the challenges you faced, and how you ensured efficiency.

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How do you prioritize tasks when you're under pressure?

For this question, share your methods for prioritizing tasks effectively. You can mention techniques such as the Eisenhower Box or setting deadlines, and provide an example when you successfully managed peak workloads.

Join Rise to see the full answer
What strategies do you use to ensure accurate management of data?

Discuss systematic approaches to data management, such as regular checks and balances, documentation of processes, and utilizing software tools. Highlight past experiences where these strategies led to successful outcomes.

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How do you keep your interpersonal skills sharp in a team environment?

You can explain ways you engage with team members, how you handle conflicts, or how you ensure open communication. Sharing specific anecdotes about team success can bolster your response.

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What experience do you have with API integration?

Share your technical experience with API integrations if applicable. Explain any integrations you've worked on, the challenges faced, and the successful outcomes of those projects.

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How do you stay updated with the latest technologies in back-office management?

Discuss your commitment to continuous learning through courses, webinars, or industry news, and provide examples of how this knowledge was applied in your previous roles.

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Describe a time when you identified a significant problem in your previous job.

In your answer, outline the problem, your analytical process in identifying it, and the steps you took to address the issue, leading to a positive outcome for your team or company.

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How do you manage feedback and implement changes based on it?

Explain your approach to receiving feedback, whether from peers or supervisors. Discuss how you take constructive criticism and turn it into actionable improvements in your work.

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Can you provide an example of a challenging project you handled?

While answering, detail the project scope, the obstacles encountered, your role in overcoming them, and the final results achieved, showcasing your skills and determination.

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What motivates you to excel in the Backoffice Specialist role?

Reflect on what drives you in your career. It could be goals related to personal growth, contributing to team success, or a passion for efficiency and organization—link it back to how this aligns with Fever's mission.

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Fever is the leading global entertainment discovery platform and has revolutionised the world of entertainment since 2015. Fever empowers event organizers to create amazing experiences in multiple cities globally.

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Full-time, hybrid
DATE POSTED
November 27, 2024

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