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Assistant Branch Manager- Overland

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.


With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.


As an Assistant Branch Manager you will lead the day-to-day operations of the branch. Supervise, train, and coach Teller staff. Support the Branch Manager in developing an on going sales performance culture. Effectively assist clients in achieving their financial goals by actively referring Bank products and services. Refer clients to other Bank specialists when applicable. Act in full management capacity in the absence of a Branch Manager.


In this role you will have the opportunity to:
  • Oversee processing a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments.
  • Responsible for acting as a leader in sales, operations, and client service. Manage the operations of the branch along with the training, mentoring, and coaching of the teller team.
  • Assist with operational tasks and ensure they are completed on time. Adhere to policy and procedures to minimize risk and achieve satisfactory internal audit results.
  • Assist clients by gaining an understanding of their current and future financial needs by engaging in proactive discussions using the Banner Way process and tools.
  • Responsible for presenting tailored solutions that meet the client’s specific financial needs. Refer clients to other lines of business as appropriate. Answer questions and resolve technical problems on client accounts.
  • Develop and maintain in-depth knowledge of all operational processes and requirements; meets compliance standards.
  • Responsible for complying with, and ensuring staff follows, policies, procedures, security requirements, and government regulations.


Assistant Branch Manager Requirements
  • H.S. Diploma or equivalent required
  • NMLS registration preferred
  • 4 or more years of retail banking experience required
  • 0 to 2 years of experience in a supervisory/management role leading a project, process or team Required


Knowledge, Skills & Abilities
  • Extensive knowledge of retail product philosophy, policy, procedures, documentation and systems. Thorough knowledge of all retail products and services. Demonstrated knowledge of all complex accounts, and consumer and QuickStep lending.
  • Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required.
  • Possess effective selling, cross selling and referral skills.
  • Possess strong mathematical, problem solving, and negotiation skills.
  • Ability to analyze client credit data and other related financial information.
  • Experience in a financial sales representative-oriented role.


Travel
  • 20%


Compensation & Benefits
  • Targeted starting hourly range (based on experience): $22.32-$32.08/hr
  • Annual incentive potential
  • Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
  • Paid vacation time, sick time and 11 company paid holidays
  • 401k (with up to 4% match)
  • Tuition reimbursement
  • Get more information at: Employee Benefits | Banner Bank


Assistant Branch Manager Requirements
  • H.S. Diploma or equivalent required
  • NMLS registration preferred
  • 1+ years of retail banking experience required
  • 1+ years of leadership or supervisory experience required


Knowledge, Skills & Abilities
  • Extensive knowledge of retail product philosophy, policy, procedures, documentation and systems. Thorough knowledge of all retail products and services. Demonstrated knowledge of all complex accounts, and consumer and QuickStep lending.
  • Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required.
  • Possess effective selling, cross selling and referral skills.
  • Possess strong mathematical, problem solving, and negotiation skills.
  • Ability to analyze client credit data and other related financial information.
  • Experience in a financial sales representative oriented role.


In this role you will have the opportunity to:
  • Oversee processing a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments.
  • Responsible for acting as a leader in sales, operations, and client service. Manage the operations of the branch along with the training, mentoring, and coaching of the teller team.
  • Assist with operational tasks and ensure they are completed on time. Adhere to policy and procedures to minimize risk and achieve satisfactory internal audit results.
  • Assist clients by gaining an understanding of their current and future financial needs by engaging in proactive discussions using the Banner Way process and tools.
  • Responsible for presenting tailored solutions that meet the client’s specific financial needs. Refer clients to other lines of business as appropriate. Answer questions and resolve technical problems on client accounts.
  • Develop and maintain in-depth knowledge of all operational processes and requirements; meets compliance standards.
  • Responsible for complying with, and ensuring staff follows, policies, procedures, security requirements, and government regulations.


Compensation & Benefits
  • Targeted starting hourly range (based on experience): $25.00-$35.93/hr
  • Annual incentive potential
  • Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
  • Paid vacation time, sick time and 11 company paid holidays
  • 401k (with up to 4% match)
  • Tuition reimbursement
  • Get more information at: Employee Benefits | Banner Bank


Please take time to review Banner Bank's Consent & Privacy notice before applying.


Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.


Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

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CEO of Banner Bank
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Mark J. Grescovich
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Average salary estimate

$56895.5 / YEARLY (est.)
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$46425K
$67366K

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What You Should Know About Assistant Branch Manager- Overland, Banner Bank

As an Assistant Branch Manager at Banner Bank in Boise, Idaho, you'll play a crucial role in our commitment to excellent customer service and operational excellence. With over 130 years of history, we’re recognized as one of the Best Banks in America, and we credit that success to our dedicated teams! In this position, you will lead the branch’s daily operations, supervising and training our Teller staff while supporting the Branch Manager in fostering a thriving sales culture. You will be at the forefront of engaging clients and helping them achieve their financial goals by actively promoting our bank's suite of products and services. You’ll also act in a management capacity when the Branch Manager is away, ensuring that service standards remain high. Your day-to-day activities will include overseeing financial transactions, coaching your team, maintaining compliance with banking regulations, and developing solutions tailored specifically to our clients’ needs. If you have a passion for leadership, strong interpersonal skills, and experience in retail banking, joining our team could be the perfect opportunity for you! Plus, with our generous compensation package, including medical benefits and a 401k match, your future is looking bright with Banner Bank.

Frequently Asked Questions (FAQs) for Assistant Branch Manager- Overland Role at Banner Bank
What responsibilities does the Assistant Branch Manager at Banner Bank in Boise have?

The Assistant Branch Manager at Banner Bank in Boise is responsible for supervising daily operations within the branch, training and coaching Teller staff, engaging with clients to assist them in achieving their financial goals, and ensuring compliance with banking regulations. This role is vital in maintaining high levels of service and operational efficiency.

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What qualifications are required for the Assistant Branch Manager position at Banner Bank?

To qualify for the Assistant Branch Manager role at Banner Bank, candidates need at least a high school diploma or equivalent, along with a minimum of four years of retail banking experience and some leadership or supervisory experience. NMLS registration is preferred but not mandatory.

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How does the Assistant Branch Manager support the sales culture at Banner Bank?

The Assistant Branch Manager supports the sales culture at Banner Bank by training the team to focus on customer service and actively promoting bank products and services. By modeling effective sales techniques and providing tailored financial solutions, they help foster a productive environment that encourages team members to excel in sales.

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What is the compensation range for the Assistant Branch Manager at Banner Bank?

The targeted hourly compensation for the Assistant Branch Manager position at Banner Bank ranges from $22.32 to $32.08, depending on experience. In addition to competitive pay, the role offers annual incentive potential and comprehensive benefits.

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What kind of training and support does Banner Bank provide to Assistant Branch Managers?

Banner Bank provides Assistant Branch Managers with extensive training focused on leadership, banking operations, and compliance standards. Ongoing support includes access to resources that enhance their skills in sales, coaching, and customer service, contributing to the overall growth of their career.

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What does success look like for an Assistant Branch Manager at Banner Bank?

Success for an Assistant Branch Manager at Banner Bank is defined by the achievement of sales goals, maintaining a high standard of client satisfaction, effective team management and development, and compliance with all operational and regulatory guidelines. A successful Assistant Branch Manager helps cultivate a motivated team and fosters a positive branch environment.

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How does the Assistant Branch Manager at Banner Bank engage with clients?

The Assistant Branch Manager engages with clients at Banner Bank by initiating proactive discussions to understand their financial needs, presenting tailored solutions, responding to inquiries, and resolving any issues concerning accounts. This engagement is critical to building long-term relationships and trust with clients.

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Common Interview Questions for Assistant Branch Manager- Overland
What strategies do you use to motivate your team as an Assistant Branch Manager?

To motivate my team as an Assistant Branch Manager, I focus on setting clear goals, recognizing individual achievements, and creating a positive work environment that encourages collaboration and personal development. Additionally, I ensure open lines of communication to discuss performance and aspirations regularly.

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How do you handle difficult customer situations?

When handling difficult customer situations, I remain calm and listen actively to the customer's concerns. I aim to show empathy and understanding while working toward a solution that satisfies the customer, aligning with company policies. I also ensure to follow up to guarantee the resolution was effective.

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What experience do you have in managing branch operations?

I have extensive experience managing branch operations, overseeing daily functions like transaction processing, staff training, compliance with regulations, and sales performance monitoring. I regularly identify efficiency opportunities and implement best practices to enhance operations.

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Can you give an example of a time when you exceeded sales targets?

In my previous role, I implemented a referral program that encouraged team members to actively promote our products. This initiative led to exceeding our quarterly sales targets by 20%. I focused on training staff to identify customer needs and tailor solutions, which resonated well with clients.

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How do you ensure compliance with banking regulations?

To ensure compliance with banking regulations, I stay informed about current policies and conduct regular training sessions with my team. We also implement checklists and internal audits to verify that all processes align with regulatory requirements, thus minimizing risk and maintaining the integrity of the branch.

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What role does customer service play in the Assistant Branch Manager position?

Customer service is a fundamental aspect of the Assistant Branch Manager role. By ensuring that our clients receive exemplary service, I contribute to building trust and loyalty, which can translate into increased business. I prioritize establishing a client-focused culture within the branch.

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Describe your approach to team development and training.

My approach to team development focuses on tailoring training based on individual strengths and improvement areas. I conduct regular performance reviews and provide constructive feedback, while also encouraging team members to pursue professional development opportunities to enhance their skills.

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How do you manage competing priorities in a busy branch?

To manage competing priorities, I assess tasks based on urgency and importance, delegating responsibilities where appropriate. I also maintain open communication with the team to reallocate resources as needed, ensuring smooth operations and that all critical tasks are addressed promptly.

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What techniques do you use to engage with clients effectively?

I use techniques such as active listening, personalizing interactions, and asking open-ended questions to engage with clients effectively. Building rapport is critical, so I take the time to understand their individual financial needs and tailor my responses to meet those needs.

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What are the key qualities of a successful Assistant Branch Manager?

Key qualities of a successful Assistant Branch Manager include strong leadership skills, excellent communication abilities, a client-centric approach, and a solid understanding of banking products and services. Adaptability and problem-solving skills are also vital in navigating the dynamic environment of a bank.

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Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Family Medical Leave

Banner Bank is a dynamic full-service financial institution, operating safely and profitably within a framework of shared integrity. Working as a team, we will deliver superior products and services to our valued clients. We will emphasize strong ...

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Full-time, on-site
DATE POSTED
November 27, 2024

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