Director of Sales

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values: 

Integrity – We do what’s right, even when no one is looking.  

Improvement – We do it well. Then we do it better.  

Caring – We put ourselves in others’ shoes. 

Authenticity – We like people, not pretense.  

Determination – We kick down walls. 

We have everything we need to inspire our customers. Except you.

Are you ready to lead our Multifamily Sales division to new heights? As the Director of Sales - Multifamily Builder Team, you will play a pivotal role in driving profitable sales growth and ensuring unparalleled customer service. This dynamic leader will strategically identify and seize opportunities within the Multi-Family and Apartment Replacement business channels, focusing relentlessly on enhancing sales, profitability, and customer satisfaction.

We are looking for a visionary leader who passionately seeks innovative ways to propel the business forward. You will embrace challenges, learn from every opportunity, and relentlessly pursue excellence.

• Lead team to maintain, develop, and grow Key Account relationships.
• Manage Builder Sales division (Key Account Managers & Project Coordinators) through full project cycle.
• Create annual budget for the division.
• Drive profit opportunity execution.
• Execute MFB marketing budget for events and sponsorships.
• Authorized signatory for MFB contract management.
• Manage P&L for the MFB division.
• Create opportunities to land target accounts and grow networks within the MFB industry.
• Participate in community events to reflect the brand in the market.
• Develop new relationships with suppliers to improve MFB support.
• Drive managers and Purchasing to develop pricing management procedures for profitability and inventory turns.
• Strategize integration between MFB Rental and APT division for future growth.
• Analyze supplier pricing programs and propose changes to drive growth and profit.
• Implement structured KAM succession planning and recruitment.
• Foster a culture of continuous improvement and accountability within the MFB team.
• Support initiatives from other departments with effective change management leadership.
• Ensure collaboration between Sales, Logistics, Finance, Tech, Purchasing and Service to achieve company objectives.

• 10+ years in profit management roles.
• 10+ years in a professional sales environment.
• 5+ years in B2B sales.
• Post-secondary degree/diploma.
• Experience in people management and driving KPIs.
• Ability to prioritize and manage multiple projects.
• Highly organized and self-motivated.
• Strong public speaking and presentation skills.
• Experience in conflict management and negotiations.

• Residential construction.
• Working with high-performance sales teams.
• Communicating numeric information effectively.
• Proficiency with digital tools and software.
• High-pressure environments.
• Contract management.
• Industry knowledge.

• Location: Vancouver / Cloverdale / Richmond
• Travel: Satellite locations quarterly, supplier/client trips 1-4 times per year
• Flexibility: Home office as needed
• Client Entertaining: Evenings/weekends 2-4 times per month

• Paid time off 
• Generous employee discounts 
• Employee Recognition Program 
• Extended health care and dental coverage 
• Gym membership discount 
• Professional Development Programs 
• Career Progression  
• Company events  

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?