Tier 2 Customer Care Specialist

Job Summary

A company is looking for a Tier 2 Customer Care Team Member to provide technical support and customer service.

Key Responsibilities

• Handle escalated calls regarding customer service and technical support with empathy
• Document customer inquiries and troubleshooting steps in the CRM database
• Provide optimal customer experience by effectively resolving issues in a timely manner

Required Qualifications

• High school diploma or equivalent
• Must reside in specific states (e.g., AR, CO, FL, etc.)
• Personal Windows 10 Operating System required with webcam and USB headset
• Familiarity with troubleshooting various devices (iOS, Android, Gaming Consoles, etc.)
• Ability to work flexible shifts based on business needs