Client Concierge Services Manager

Job Summary

A company is looking for a Manager of Client Concierge Services.

Key Responsibilities

• Lead and mentor a hybrid team of local and global Concierge Specialists to ensure high-quality service delivery
• Collaborate with Sales Representatives to manage client expectations and serve as an escalation point for issues
• Oversee the quality of client-submitted materials and coordinate with the Art team for timely production

Qualifications

• 3+ years of experience in client services, marketing support, or creative operations with prior leadership experience
• Experience managing remote or global teams
• Proven ability to track and deliver performance against KPIs
• Familiarity with creative or production workflows (direct mail, print, advertising) is a strong plus
• Proficiency in Salesforce and Microsoft Office Suite