Practice Manager - Veterinary

The Practice Manager at The Oncology Service is responsible for leading and developing a team, ensuring high-quality medical care, and managing facility operations. You will coordinate with the Learning & Development team for staff training, partner with the Medical Director for scheduling and care quality, and oversee purchasing, compliance, and budget management.

While experience as a licensed veterinary technician (LVT) or certified veterinary practice manager (CVPM) is ideal, it is not a strict requirement for the Practice Manager position at The Oncology Service. Advanced degrees such as a SHRM-CP, BS, or MBA are advantageous, emphasizing leadership and team development in the veterinary field.

At The Oncology Service, a Practice Manager can expect a supportive and collaborative team environment that prioritizes respect and growth. You’ll work alongside dedicated professionals who are committed to providing compassionate care without ego or judgment, creating a safe space for learning and development.

The Oncology Service offers a robust benefits package for its Practice Manager, including CVPM support and mentorship, opportunities for Fear Free certification, medical, dental, and vision insurance, life insurance, a 401K plan with company match, and generous paid time off. Additional options include referral bonuses and daily pay.

The Oncology Service ensures high-quality medical care through collaborative efforts between the Practice Manager and Medical Director. This partnership focuses on maintaining medical excellence, efficient scheduling, and embracing innovative approaches to delivering the best cancer care for pets and their families.

Successful Practice Managers at The Oncology Service must possess strong leadership skills, problem-solving abilities, adaptability, and resilience. They should be effective communicators who can motivate their team, handle challenges positively, and foster an environment of teamwork and professional development.

The Oncology Service supports the professional development of its Practice Manager by offering mentorship programs, opportunities for certification, and access to continued education in veterinary medicine. The focus is on developing leadership skills that contribute to both personal and professional growth.

To answer this question effectively, you should focus on a specific instance that highlights your leadership and problem-solving abilities. Use the STAR method—Situation, Task, Action, Result—to articulate how you guided your team, the challenges faced, and the outcomes achieved.

To tackle this question, explain your familiarity with relevant employment laws and lay out your approach to compliance. Discuss methods of staying updated on regulatory changes, training your team, and conducting regular reviews of practices to ensure adherence to legal standards.

When answering this question, highlight specific strategies you’ve used in the past. Discuss mentoring programs, ongoing training, and team-building exercises that promote growth and camaraderie among team members. Share outcomes that demonstrate improved performance.

Address this question by discussing your conflict resolution style. Emphasize the importance of open communication, mediation techniques, and focusing on common goals to de-escalate tensions and foster a collaborative environment.

In answering this question, provide concrete examples of how you’ve managed budgets in previous roles. Describe your process for developing budgets, tracking expenses, and analyzing financial performance to inform decision-making and improve operations.

This question allows you to showcase your organizational skills. Discuss your methods for assessing urgency and importance in tasks, using tools such as to-do lists, project management software, or time-blocking strategies to ensure deadlines are met without compromising quality.

When asked this, share a specific initiative that had a positive impact on your previous workplace. Detail the steps taken to implement it, the challenges encountered, and the measurable results that stemmed from your initiative, demonstrating your ability to drive success.

Your response should focus on the importance of empathy, communication, and responsiveness in client service. Discuss how nurturing these aspects can create trusting relationships with clients and enhance their experience, especially in a veterinary practice dealing with sensitive issues.

In your response, emphasize your commitment to continuing education through conferences, journals, and professional networking. Mention specific sources you trust for information and how you bring that knowledge back to your team and practice.

Reflect on your personal motivations, such as the desire to enhance pet health, support a dedicated team, or contribute to a supportive workplace culture. Connecting these motivations to the values of The Oncology Service will resonate positively during your interview.