Swedish Speaking Customer Support for Online Travel - Remote in Greece

The House of Mercier is seeking passionate individuals for the role of Swedish Speaking Customer Support Representative for our online travel services. This remote position based in Greece offers a unique opportunity to assist Swedish-speaking clients in navigating their travel needs and inquiries. If you have a love for travel and customer service, we want to hear from you!

Responsibilities

• Provide exceptional support to Swedish-speaking customers via phone, email, and chat regarding their online travel inquiries.
• Assist customers with bookings, cancellations, and modifications to travel plans.
• Resolve customer complaints and issues efficiently while maintaining a high level of professionalism.
• Document customer interactions accurately and maintain comprehensive records of inquiries and resolutions.
• Collaborate with travel suppliers and internal teams to ensure efficient handling of customer requests.
• Stay informed about travel trends, destinations, and services to provide expert advice to customers.
• Contribute to initiatives aimed at improving the overall customer experience in the travel sector.

• Fluency in Swedish and English, both written and spoken.
• Experience in customer support, preferably within the travel or hospitality industry, is a plus.
• Excellent communication skills with a focus on delivering outstanding customer service.
• Ability to troubleshoot issues and provide effective solutions to customer inquiries.
• Strong attention to detail and organizational skills to manage customer interactions efficiently.
• A proactive attitude and enthusiasm for travel and customer service.
• Comfortable working in a remote environment and adapting to a flexible schedule.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....