Czech Speaking Technical Customer Service - Athens, Greece

The House of Mercier, a premier recruitment agency specializing in connecting skilled professionals with top companies across Europe, is excited to announce an opening for a Czech Speaking Technical Customer Support Specialist located in Athens, Greece. In this pivotal role, you will be responsible for providing exceptional technical support to our Czech-speaking clientele. Your technical expertise combined with strong communication skills will help you resolve customer issues efficiently and enhance their overall experience with our products and services. If you are dedicated to delivering high-quality support and have a passion for technology, we want to hear from you!

Responsibilities

• Deliver superior technical support to Czech-speaking customers through various communication channels, including phone, email, and chat.
• Identify and troubleshoot technical problems related to the company’s products, ensuring effective solutions are provided promptly.
• Document all customer interactions and resolutions in our support ticketing system accurately and thoroughly.
• Guide customers through product features and educate them on best practices.
• Collaborate with technical departments to address and escalate complex issues as required.
• Contribute to the development and maintenance of Czech-language support documentation, FAQs, and resources.
• Engage in follow-up communication with customers to ensure their needs are met and issues are resolved satisfactorily.

• Fluency in Czech and English, with excellent verbal and written communication skills.
• Experience in technical support or customer service is advantageous.
• Strong analytical and problem-solving capabilities.
• Customer-focused mindset with a friendly and patient demeanor.
• Familiarity with support software and knowledge management systems.
• Ability to work autonomously in a remote environment while managing priorities effectively.
• A technical background or familiarity with relevant technologies is a plus.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....