Nordic Speaking Technical Customer Service - Athens, Greece

The House of Mercier is a leading recruitment agency dedicated to connecting talented professionals with exceptional job opportunities across Europe. We are thrilled to announce a vacant position for a Nordic Speaking Technical Customer Support Specialist located in Athens, Greece. In this important role, you will be responsible for delivering high-quality technical support to our Nordic-speaking customers, helping them navigate and resolve technical challenges related to our products. Your proactive approach and strong communication skills will play a crucial role in enhancing customer satisfaction and loyalty. If you are tech-savvy and enjoy assisting others, this is the perfect opportunity for you!

Responsibilities

• Deliver outstanding technical support to Nordic-speaking clients via phone, email, and chat.
• Diagnose technical issues and provide efficient solutions to ensure customer satisfaction.
• Log all interactions and resolutions accurately in the customer support database.
• Assist customers in understanding product features and maximizing their usage.
• Work closely with technical teams to address and escalate unresolved issues.
• Contribute to the creation and maintenance of support documentation in Nordic languages.
• Follow up with customers post-resolution to ensure they are satisfied with the solutions provided.

• Fluency in one or more Nordic languages (Danish, Norwegian, Swedish, Finnish) and English.
• Experience in technical support or customer service is a plus.
• Strong analytical skills and an aptitude for problem-solving.
• Excellent communication abilities and a customer-centric attitude.
• Familiarity with customer support tools and ticketing systems.
• Ability to work independently and manage priorities in a remote environment.
• A strong technical background or experience with relevant technologies is a benefit.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....