Communications Administrator, Evenings

As a Communications Administrator at the University of Maryland Medical Center, you'll manage incoming service requests, facilitate communication across departments, and ensure that patient care operations are seamless. You’ll be the first line of support in emergencies and during everyday operations, playing a vital role in enhancing the experience for patients and staff.

To qualify for the Communications Administrator position at UMMC, you should ideally have a High School Diploma or GED along with five years of work experience in a multi-task environment. Experience in customer service and administrative duties is essential. Familiarity with medical terminology and experience in a healthcare setting is preferred.

The Communications Administrator role at UMMC requires evening shifts, so flexibility is key. You should be comfortable working weekends and be available for emergency shift coverage as needed to ensure smooth operations and effective response times.

To prepare for the Communications Administrator interview at UMMC, familiarize yourself with common duties of the role, such as handling communication systems and maintaining service requests. Brush up on your customer service experience and think of examples that showcase your multitasking abilities in stressful situations.

Effective interpersonal and verbal communication skills are crucial for a Communications Administrator at UMMC. You'll need to demonstrate strong problem-solving abilities, a thorough understanding of hospital protocols, and the capacity to manage multiple requests with professionalism and tact while ensuring patient care standards are upheld.

The pay range for the Communications Administrator position at UMMC is between $17.60 and $23.62 per hour, depending on qualifications and experience. Additionally, UMMC offers a comprehensive benefits package that you can explore further.

The work environment at UMMC for a Communications Administrator is fast-paced and collaborative, as you will work closely with various departments to address service requests and emergencies. The environment encourages teamwork and promotes professional growth, enhancing the overall experience for both staff and patients.

In a scenario where multiple service requests come in, I would first assess each request’s urgency based on potential impact on patient care and safety. I would then log each request systematically, communicate any critical issues to relevant departments for immediate action, and monitor the progress to ensure timely resolution.

I once dealt with an irate caller regarding a delayed transport service. I listened actively to their concerns, assured them that their request was being prioritized, and communicated with the transport team to expedite the service. By keeping the caller updated and addressing their concerns, I was able to diffuse the situation successfully.

I have experience using multi-line telephone consoles, dispatch software, and various alert systems for emergencies in previous positions. I’m also comfortable utilizing spreadsheets and data management systems to track requests and ensure accurate reporting.

Ensuring compliance with safety protocols involves a thorough understanding of the procedures in place and vigilance in monitoring adherence. I would consistently communicate with team members about safety protocols, provide training sessions, and stay updated on any procedural changes to maintain a safe environment.

In my previous roles, I was responsible for collecting data from service requests, maintaining accurate logs, and preparing comprehensive reports. I utilized spreadsheet applications to analyze data trends and improve operational efficiency, which I regularly presented during team meetings.

I am motivated by the opportunity to contribute positively to patient care and support healthcare staff through efficient communication and problem-solving. Knowing that my work impacts the well-being of patients and staff inspires me, and I find fulfillment in creating a supportive and responsive service environment.

At my previous job, I noticed that the response time for service requests was slow due to a lack of tracking. I implemented a new logging system that categorized and prioritized requests more effectively, which reduced response time significantly and improved overall customer satisfaction.

Handling confidential information requires vigilance and adherence to privacy regulations like HIPAA. I ensure that any sensitive information is only shared with authorized personnel and that all documents are securely stored or destroyed when no longer needed.

The most important skill for a Communications Administrator is effective communication. It enables you to convey vital information clearly and courteously, coordinate effectively between departments, and provide compassionate support to patients and staff during emergencies.

I want to work for UMMC because of its commitment to excellence and its recognition as a Magnet®-designated facility. The environment fosters professional growth and collaboration, and I am excited about the opportunity to contribute to a team dedicated to enhancing patient care in a vibrant community.