Norwegian Speaking Global Video Streaming Support - Remote in Greece

The Norwegian Speaking Global Video Streaming Support role at The House of Mercier involves providing outstanding customer service to Norwegian-speaking clients. This includes assisting users with technical issues, guiding them through account management, and helping them maximize their experience on our video streaming platform.

In addition to fluency in Norwegian and proficiency in English, candidates for the Norwegian Speaking Global Video Streaming Support position at The House of Mercier should have strong verbal and written communication skills. While previous experience in customer support, particularly in technology or video streaming is advantageous, a proactive and self-driven attitude is essential.

To apply for the Norwegian Speaking Global Video Streaming Support job at The House of Mercier, simply visit our careers page and submit your application along with your resume and a cover letter detailing your customer service experience. We’re excited to see what you can bring to our team!

Yes, the Norwegian Speaking Global Video Streaming Support position at The House of Mercier is entirely remote, allowing you the flexibility to work from Greece while supporting our global audience.

The House of Mercier prioritizes employee growth, offering various training and development programs for the Norwegian Speaking Global Video Streaming Support role. This includes performance bonuses and a fully paid relocation package when applicable, showcasing our commitment to investing in our team's career advancement.

Key responsibilities of a Norwegian Speaking Global Video Streaming Support representative at The House of Mercier include delivering outstanding customer service, troubleshooting technical issues, documenting customer interactions, and collaborating with technical teams to resolve complex inquiries for Norwegian-speaking clients.

The benefits package for the Norwegian Speaking Global Video Streaming Support role at The House of Mercier includes private health insurance, performance bonuses, two extra salaries per year, and a good monthly salary, among others. We strive to offer a comprehensive and competitive benefits program to our employees.

When handling a technical problem reported by a Norwegian-speaking customer, firstly, I would actively listen to the customer to fully understand the issue. I’d then reassure them that I am here to help. Following that, I would guide them step-by-step through troubleshooting measures, ensuring clear communication in Norwegian, and documenting the resolution process for future reference.

In answering this question, I would cite a specific example where I identified a customer's unique needs and tailored my support accordingly, such as providing additional resources or follow-up assistance. Going above and beyond truly enhances customer satisfaction and builds long-term relationships.

To stay updated with new features and technologies in video streaming, I regularly follow tech blogs, attend industry webinars, and participate in online forums focused on video streaming technology. This proactive approach ensures I have the latest knowledge to assist our customers effectively.

Handling a difficult customer involves active listening, maintaining a calm demeanor, and demonstrating empathy. I would first acknowledge their frustration, work to understand their issue, and then offer a clear solution, ensuring they feel valued and understood throughout the process.

I am familiar with various customer support tools, including Zendesk and Freshdesk, which allow for efficient ticket management and customer communication. I’m also comfortable using screen-sharing software for real-time problem resolution, enhancing the support experience for customers.

Customer feedback is crucial in the Global Video Streaming Support role as it helps us identify areas for improvement in our services and user experience. By actively gathering and implementing feedback, we can better meet customer needs and enhance the overall effectiveness of our platform.

When describing a successful resolution of a technical issue, I would detail the steps I took to diagnose the problem, the resources I consulted, and how I effectively communicated with the customer throughout the process. This demonstrates my technical skills and customer service abilities during the resolution.

Prioritization involves assessing the urgency and complexity of each inquiry. I typically use a triage method, addressing critical issues first while ensuring timely responses to less urgent requests. This approach ensures efficient management of customer support tasks.

My interest in working in the entertainment industry stems from my passion for media and technology. I find it fascinating how video streaming has changed the way we consume content, and I am excited about contributing to a dynamic and evolving field through customer support.

To ensure effective communication with Norwegian-speaking customers, I would use clear, simple language while being attentive to any cultural nuances. Taking initiative to confirm understanding or ask clarifying questions is also key to fostering a positive customer interaction.