Dutch Speaking IT Support Specialist - Athens (Remote in Greece)

The House of Mercier is excited to announce a remote opportunity for a Dutch Speaking IT Support Specialist based in Athens (Remote in Greece). This role is ideal for individuals who thrive in a technology-driven environment and are dedicated to delivering exceptional customer service. As a vital member of our IT support team, you will assist our Dutch-speaking clients by resolving their technical inquiries and issues efficiently. If you are customer-focused and passionate about technology, this is the perfect opportunity for you to work from home while contributing to our clients' success!

Responsibilities

• Provide outstanding IT support to Dutch-speaking customers via phone, email, and chat from a remote location.
• Identify, troubleshoot, and resolve hardware and software problems effectively.
• Document all client interactions and technical solutions in our ticketing system.
• Collaborate with other technical teams to escalate complex issues and ensure timely resolutions.
• Educate clients on the effective use of our IT services and products.
• Assist in updating support documentation and knowledge base materials in Dutch.
• Conduct follow-ups with clients post-resolution to confirm their satisfaction and address any further concerns.

• Fluency in Dutch and English, both written and verbal; knowledge of additional languages is a benefit.
• Experience in IT support or a customer-facing technical role is preferred.
• Strong problem-solving skills and a knack for troubleshooting technical issues.
• Excellent communication and interpersonal skills.
• Familiarity with IT support systems, ticketing tools, and remote support technologies.
• A collaborative team player with a positive attitude and a commitment to customer service.
• A proactive approach to learning and a genuine interest in technology.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....