Norwegian Speaking Customer Support Representative - Athens, Greece

The House of Mercier is excited to offer a fantastic opportunity for Norwegian Speaking Customer Support Representatives to join our distinguished client, a leading luxury jewelry brand, in the vibrant city of Athens, Greece. In this role, you will be a key player in providing exemplary customer service to our Norwegian-speaking clientele. Your primary responsibilities will include answering inquiries, resolving issues, and sharing information about our exquisite jewelry collections, all while ensuring a premium customer experience. If you are passionate about luxury goods and possess a knack for customer engagement, this role is tailor-made for you. Join our dedicated team and help us embody excellence in customer service while enjoying all that Athens has to offer.

Responsibilities

• Provide outstanding customer support to Norwegian-speaking customers through various communication channels such as phone, email, and chat.
• Address customer inquiries regarding products, order status, and returns.
• Resolve customer complaints efficiently and ensure a high level of satisfaction.
• Accurately process customer orders and maintain detailed records of interactions.
• Offer personalized recommendations and educate customers about product features.
• Collaborate with team members to improve the overall customer service experience.
• Establish and nurture strong relationships with clients through proactive communication.

• Fluency in Norwegian (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service or retail, particularly within the luxury market, is preferred.
• Strong verbal and written communication skills with a focused customer-centered approach.
• Excellent problem-solving abilities and a commitment to providing exceptional service.
• Ability to work well in a remote setting and adapt to a fast-paced environment.
• Familiarity with customer service software and tools is advantageous.
• A genuine passion for luxury jewelry and understanding of market trends is beneficial.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....