Nordic Speaking Customer Service - Athens, Greece

The House of Mercier is excited to announce a new opportunity for a Nordic Speaking Customer Service Representative located in Athens, Greece. In this vital role, you will be the first point of contact for our Nordic-speaking customers, delivering exceptional support and assistance with inquiries related to our products and services. Your ability to communicate effectively and your enthusiasm for customer service will help ensure that our clients have a positive experience. Join us in our mission to provide outstanding customer care!

Responsibilities

• Deliver high-quality customer service to Nordic-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding products, services, and order management.
• Resolve customer issues and complaints promptly, demonstrating empathy and professionalism.
• Maintain accurate documentation of customer interactions and follow up on unresolved cases.
• Collaborate with internal teams to facilitate effective resolution of customer inquiries and concerns.
• Stay updated on product knowledge and industry trends to provide accurate information and support.
• Strive to meet and exceed performance metrics related to customer satisfaction and service quality.

• Fluency in one or more Nordic languages (Swedish, Norwegian, Finnish, or Danish) and English, both written and spoken.
• Previous experience in customer service is preferred.
• Excellent communication and interpersonal skills with a customer-focused attitude.
• Strong problem-solving skills with the ability to think critically under pressure.
• Familiarity with customer service software and systems is a plus.
• Detail-oriented and organized, with the ability to multitask effectively.
• Ability to work independently in a remote or co-located team environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....