Japanese Speaking Technical Customer Support - Remote in Greece

The House of Mercier is a distinguished recruitment agency specializing in connecting top-tier talent with leading organizations across Europe. We are currently seeking a Japanese Speaking Technical Customer Support Specialist for a fully remote role based in Greece. In this exciting position, you will provide technical assistance and support to our Japanese-speaking customers, helping them resolve issues and enhance their experience with our products. Your ability to communicate effectively and troubleshoot technical problems will be invaluable in ensuring customer satisfaction and building lasting relationships. If you are passionate about technology and enjoy helping others, we would love to hear from you!

Responsibilities

• Provide professional technical customer support to Japanese-speaking clients through various channels, including phone, email, and chat.
• Diagnose and troubleshoot technical issues related to products, providing timely solutions.
• Document customer interactions and resolutions in our customer support system accurately.
• Educate customers about product features, functionalities, and best practices for use.
• Collaborate with technical teams to escalate and resolve complex inquiries effectively.
• Develop and maintain support resources and FAQs in Japanese to assist customers with common issues.
• Follow up with customers to ensure their satisfaction and that their issues have been fully resolved.

• Fluency in Japanese and English, both spoken and written.
• Prior experience in technical support or customer service is preferred.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication skills with a customer-oriented mindset.
• Familiarity with customer support software and CRM tools.
• Ability to work independently and manage multiple tasks remotely.
• A technical background or knowledge of relevant technologies will be advantageous.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....