Italian Speaking Customer Service for a Top Electronics Company - Remote in GR

The House of Mercier is pleased to announce an exciting opportunity for an Italian Speaking Customer Service Representative for a top electronics company, with the convenience of remote work in Greece. In this essential role, you will be responsible for providing outstanding customer support to Italian-speaking clients, assisting them with product inquiries, troubleshooting, and ensuring a delightful customer experience. Your passion for electronics and commitment to customer satisfaction will help foster strong relationships with our customers. Join us and be a part of a dynamic team in the electronics industry!

Responsibilities

• Deliver high-quality customer service to Italian-speaking customers through phone, email, and chat channels.
• Assist customers with product inquiries, technical issues, and warranty claims related to electronics.
• Document all customer interactions meticulously, ensuring follow-up and efficient case management.
• Collaborate with product and technical teams to resolve complex inquiries and provide effective solutions.
• Stay up-to-date with product knowledge and industry trends to provide informed assistance.
• Achieve performance targets related to customer satisfaction, issue resolution, and response time.
• Participate in ongoing training and development initiatives to enhance service skills and product knowledge.

• Fluency in Italian and English, both written and spoken.
• Experience in customer service, especially within the electronics sector, is preferred.
• Excellent communication and interpersonal skills.
• Strong technical aptitude with an interest in consumer electronics.
• Ability to work effectively in a remote team environment.
• Detail-oriented with strong organizational skills.
• Flexibility to accommodate varying shifts, including weekends if required.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....