Kyocera Level One IT for Phone Support

Outsourcing Staffing Advantage is seeking a knowledgeable and customer-oriented Kyocera Level One IT Support Specialist for Phone Support to join our growing team. In this role, you will be the first point of contact for customers seeking assistance with Kyocera products and services. You will provide timely, accurate, and consistent technical support over the phone, troubleshooting issues, answering questions, and guiding users through solutions. Your expertise will play a critical role in ensuring customer satisfaction and maintaining their trust in our services. The ideal candidate must possess excellent communication skills, a strong understanding of Kyocera devices and software, and a problem-solving mindset. If you are motivated by helping others and have a passion for technology, we invite you to apply and contribute to our mission of providing exceptional technical support.

Responsibilities

• Provide first-level technical support for Kyocera products and services.
• Troubleshoot customer issues and provide effective solutions in a timely manner.
• Document and track customer inquiries and resolutions accurately in the ticketing system.
• Assist customers with product setup, installation, and configuration.
• Collaborate with other support teams to escalate complex issues as necessary.
• Maintain knowledge of product updates and technical documentation.
• Deliver excellent customer service to enhance customer satisfaction.

• Experience in technical support or customer service roles, preferably in IT.
• Strong knowledge of Kyocera products, software, and troubleshooting techniques.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced environment.
• Proficient in using ticketing systems and documentation tools.
• Strong problem-solving skills and a customer-focused mindset.
• Technical certifications related to IT support are a plus.

• Competitive salary.
• Opportunity to work on diverse and exciting construction projects.
• Supportive and collaborative work environment.
• Weekly payments.
• Weekends off.
• Performance Bonus