Danish Speaking Customer Service Largest Digital Payment Platform - Remote in GR

The House of Mercier is excited to announce an opening for a Czech Speaking Customer Service Representative for the largest digital payment platform, offering the flexibility of remote work in Greece. In this critical position, you will be the first point of contact for Czech-speaking customers, providing them with assistance on payment inquiries, account management, and technical support. Your dedication to customer satisfaction and expertise in digital payments will help us deliver outstanding service. Join our team and be part of a leading force in the digital payment industry!

Responsibilities

• Deliver exceptional customer service to Czech-speaking clients via phone, email, and chat, addressing their inquiries and concerns promptly.
• Assist customers with account-related issues, transaction inquiries, and digital payment troubleshooting.
• Accurately document all customer interactions and manage follow-ups on open cases.
• Collaborate with internal teams to resolve complex issues and enhance the customer experience.
• Stay updated on product features, industry regulations, and trends to provide informed support.
• Meet performance targets regarding customer satisfaction and response efficiency.
• Engage in continuous learning opportunities to improve product knowledge and service skills.

• Fluency in Czech and English, both written and spoken.
• Experience in customer service, particularly in the digital payment or financial services sector, is advantageous.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with a customer-oriented approach.
• Familiarity with customer service software and CRM systems is a plus.
• Detail-oriented with robust organizational capabilities.
• Ability to thrive in a remote working environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....