Technical Support Associate Manager

Job Summary

A company is looking for an Associate Manager, Technical Support.

Key Responsibilities

• Builds and engages the technical support team to meet performance objectives
• Manages technical support schedules and oversees case handling and dispatching
• Drives efficiency and compliance within the team while providing supervision and direction

Required Qualifications, Training, and Education

• 3-5 years of experience in installation, service, or technical support, with a focus on leadership
• 1-2 years of experience in people leadership with direct reports
• Bachelor's Degree preferred
• Proven ability to recruit and retain talent
• Experience with computer systems and technical writing skills