Support Team Manager

Job Summary

A company is looking for a Manager of Support to lead and oversee its support team.

Key Responsibilities:

• Lead and build a high-performing support team focused on the company's platform
• Optimize support scheduling to ensure adequate coverage during peak times
• Leverage technology to streamline and improve the support process

Required Qualifications, Training, and Education:

• Experience in managing teams with a focus on delivering results
• Strong understanding of AI and tech tools for support functions
• Strategic thinker with a track record of optimizing processes
• Ability to manage multiple priorities effectively
• Experience in developing budgets for IT departments