Trust and Safety Specialist

Job Summary

A company is looking for a Trust and Safety Incident Operations Specialist.

Key Responsibilities

• Independently assess and address trust and safety concerns via phone and email, focusing on user assistance and risk mitigation
• Identify issues and trends while maintaining knowledge of the platform to assist customers effectively
• Oversee the payment and distribution of the guarantee, ensuring timely completion of tasks aligned with departmental goals

Required Qualifications

• Experience in advanced Customer Support, case management, or skilled mediation is required
• Trust and Safety or incident response experience is a bonus
• Exceptional problem-solving and strategic thinking skills
• Strong collaboration skills and a self-motivated, resilient attitude
• Ability to adapt to shifting priorities and demonstrate ownership