Patient Services Rep - CDH Maternal Fetal Medicine, Part-time, Days

As a Patient Services Rep at Northwestern Medicine, your key responsibilities will include greeting patients, obtaining and verifying necessary information for registration, scheduling appointments, and managing medical records. You will ensure excellent customer service by effectively communicating with patients, addressing their needs, and maintaining a safe environment while following confidentiality protocols.

To apply for the Patient Services Rep position at Northwestern Medicine, you will need a high school diploma or equivalent. While not required, having previous experience in a medical office, customer service, or knowledge of medical coding can enhance your application and help you succeed in this role.

Northwestern Medicine supports its Patient Services Reps through comprehensive benefits, including tuition reimbursement, loan forgiveness, and 401(k) matching. Moreover, we foster a positive work environment that encourages professional development and well-being, allowing staff to thrive in their roles and enhance their careers.

The Patient Services Rep position at Northwestern Medicine is part-time and based on daytime hours, which provides a balanced work-life schedule while allowing you to contribute significantly to patient care and satisfaction. Exact hours and days of the week will be clarified during the interview process.

At Northwestern Medicine, our Patient Services Reps have various opportunities for advancement. You can enhance your skills and take on additional responsibilities in patient care, become a team leader, or transition into other roles within the healthcare administration spectrum, all while benefiting from our supportive company culture.

Absolutely! Previous customer service experience is invaluable for the Patient Services Rep role at Northwestern Medicine, helping you communicate effectively, manage patient inquiries, and provide exceptional service. Such experience equips you to handle various patient situations with confidence and compassion.

The application process for the Patient Services Rep role at Northwestern Medicine typically involves submitting an online application, followed by an interview process that may include both phone and in-person interviews. Candidates will be assessed based on their relevant skills, experiences, and cultural fit within our organization.

Excellent customer service as a Patient Services Rep means being responsive, empathetic, and proactive in addressing patient needs. It involves creating a welcoming atmosphere, ensuring accuracy in patient information, and continuously following up to guarantee patient satisfaction.

Handling difficult patients involves active listening, showing empathy, and maintaining composure. It's essential to understand their concerns and validate their feelings while providing clear information and potential solutions to their issues.

Managing multiple tasks requires prioritization and effective time management. I find it beneficial to make a checklist of tasks, stay organized, and use a calm demeanor to ensure I meet patient needs promptly and efficiently, especially in a busy office environment.

My experience with medical records management includes maintaining patient confidentiality, ensuring current information is accurately documented, responding to medical records requests, and ensuring that records are organized correctly for easy access by staff during patient appointments.

Northwestern Medicine's mission revolves around providing patient-centered care and improving healthcare outcomes through innovation. Their values include respect, integrity, and teamwork, which resonate with me, as I believe that compassionate care is vital in a healthcare setting.

I would handle such situations by remaining calm and transparent. I would reassure the patient that I will find the correct information for them, either by consulting with a colleague or seeking assistance from relevant resources to ensure they receive accurate guidance.

I am familiar with various Patient Information Management Systems, including Epic, which is widely used in healthcare. My experience includes navigating these systems to ensure accurate record keeping, scheduling, and patient data management.

Confidentiality is crucial as a Patient Services Rep because our patients entrust us with sensitive information. Protecting patient privacy fosters trust and ensures compliance with regulations like HIPAA, which is essential in maintaining the integrity of healthcare institutions.

I am motivated by the opportunity to positively impact people's lives. Working in a healthcare setting allows me to contribute to patient care, support their needs, and be part of a team that strives to improve healthcare outcomes for our community.

I approach teamwork by fostering open communication, showing respect for each team member's contributions, and being willing to collaborate and lend support whenever needed. Recognizing that our collective goal is to enhance patient experiences drives a cohesive team dynamic.