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Service Porter / Valet - Land Rover Roaring Fork

Company Description

Land Rover Roaring Fork is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're doing here and would love to tell you about our opportunities!

Please check out Land Rover Roaring Fork and what we have to offer! 

Salary is $18.00 per hour

The Service Porter opportunity has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of $18.00.

Our associates are happy to work here because:

  • We boast the lowest turnover in the industry.
  • We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
  • We are committed to developing and promoting within the company.
  • Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
  • We encourage peer to peer teamwork and recognition.
  • Special benefits to purchasing and leasing a car.
  • Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The Service Porter/Valet is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility,  and increase customer convenience and maintaining an orderly service parking area. In addition a more concierge service approach, the service porter will also assist with home deliveries for service clients. 

Duties and Responsibilities:

·       Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location

·       Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around)

·       Controls service traffic flow, parking and assist with loaner vehicles as needed. Parks vehicles after they have been written up

·       Drive safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation

·       Retrieve customer vehicles at cashier for pick-up; wait at vehicle for customer, thank customers for their business

·       Install disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service

·       Deliver the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot

·       Maintains a clean and safe service drive area, free of trash, water, leaves and dirt.

·       Drives vehicles to and from service lane, service stalls, and parking lot as needed.

·       Makes key tags for vehicles

·       Maintains a professional appearance

·       Performs other duties as assigned

·       Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

·       All applicants must be authorized to work in the USA

·       All applicants must perform duties and responsibilities in a safe manner

·       All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

 

Qualifications

  • Valid drivers License a clean driving record.
  • All applicants must be authorized to work in the USA
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Additional Information

It's time to make the most important move of your careerFrom our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$37440 / YEARLY (est.)
min
max
$37440K
$37440K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Service Porter / Valet - Land Rover Roaring Fork, Sonic Automotive

At Land Rover Roaring Fork, we're excited to welcome a new Service Porter / Valet to our team! If you're someone who enjoys working in a fast-paced environment and loves vehicles as much as we do, this is the perfect opportunity for you. Our dealership, located in beautiful Glenwood Springs, CO, takes pride in providing top-notch service and creating a positive experience for every customer who visits. As a Service Porter / Valet, you will play a crucial role in maintaining an efficient workflow, ensuring vehicles are parked and organized, and delivering exceptional customer service. Welcoming customers with a friendly smile, you'll be responsible for gathering important details about their vehicles and assisting with loaner cars when needed. We prioritize teamwork and a supportive atmosphere, which is evident from our low turnover rate and award-winning training programs. You're not just taking a job; you're joining a family that values growth and recognition. Our competitive salary of $18.00 per hour, coupled with fantastic benefits including medical, dental, vision, and a generous 401k plan, makes this a chance you won’t want to miss. What's even better? You'll have access to special discounts on purchasing or leasing a vehicle and enjoy our Personal Automotive Concierge Service. If you have a valid driver's license, a clean driving record, and are ready to dive into a role that is both rewarding and fulfilling, we can't wait for you to join us here at Land Rover Roaring Fork. Come see the difference in our workplace and discover your potential with us!

Frequently Asked Questions (FAQs) for Service Porter / Valet - Land Rover Roaring Fork Role at Sonic Automotive
What does a Service Porter / Valet at Land Rover Roaring Fork do?

As a Service Porter / Valet at Land Rover Roaring Fork, your main duties will include moving customer vehicles to ensure smooth traffic flow, greeting customers, recording their service details, and maintaining a clean service area. You’ll provide exceptional customer service that reflects our brand's commitment to excellence.

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What are the qualifications needed for a Service Porter / Valet position at Land Rover Roaring Fork?

To qualify for the Service Porter / Valet position at Land Rover Roaring Fork, candidates must have a valid driver's license, a clean driving record, and be authorized to work in the USA. Additionally, applicants need to pass pre-employment testing, which includes background checks and a drug test.

Join Rise to see the full answer
How much does a Service Porter / Valet earn at Land Rover Roaring Fork?

The starting salary for a Service Porter / Valet at Land Rover Roaring Fork is $18.00 per hour. Besides competitive pay, our employees also benefit from accolades for our workplace culture and career development opportunities.

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What benefits do Service Porters / Valets receive at Land Rover Roaring Fork?

Employees in the Service Porter / Valet position at Land Rover Roaring Fork enjoy comprehensive benefits, including medical, dental, vision plans, a 401k retirement plan, PTO, and special perks related to vehicle purchasing or leasing.

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Can I grow my career as a Service Porter / Valet at Land Rover Roaring Fork?

Absolutely! Land Rover Roaring Fork is committed to internal promotions and offers training programs to help you advance your career. Many employees experience numerous internal advancements each year, making it a great place to grow professionally.

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What is the work environment like for a Service Porter / Valet at Land Rover Roaring Fork?

The work environment for a Service Porter / Valet at Land Rover Roaring Fork is collaborative and friendly. We prioritize teamwork, recognition, and creating a culture where employees feel valued and empowered to contribute.

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What makes Land Rover Roaring Fork a great place to work for Service Porters / Valets?

Land Rover Roaring Fork stands out because of our extensive training programs, low turnover rates, and commitment to employee growth and satisfaction. We take pride in doing things the right way, making it a fulfilling place to work.

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Common Interview Questions for Service Porter / Valet - Land Rover Roaring Fork
What inspired you to apply for the Service Porter / Valet position at Land Rover Roaring Fork?

When answering this question, highlight your passion for customer service and the automotive industry. Express how Land Rover Roaring Fork's commitment to excellence aligns with your personal values and career goals.

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How would you handle a difficult customer in the Service area?

Demonstrate your approach by emphasizing active listening, empathy, and problem-solving skills. Provide an example of a past experience where you successfully resolved a customer issue, illustrating your customer service abilities.

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What do you believe are the most important qualities for a Service Porter / Valet?

Focus on qualities like excellent communication skills, strong attention to detail, a friendly demeanor, and the ability to multitask in a fast-paced environment. Relate these traits to the responsibilities of the role at Land Rover Roaring Fork.

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How do you prioritize safety when driving customer vehicles?

Highlight the importance of following all safety protocols, maintaining a clean driving record, and thoroughly assessing vehicles before operation. You can discuss past experiences that demonstrate your commitment to safety standards.

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Can you describe your experience with vehicle handling?

Share relevant experience, focusing on any previous roles where you managed vehicle movements, whether in a dealership, rental service, or other related settings. Highlight any certifications or training that support your skills.

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How would you ensure a smooth workflow in the service area?

Discuss strategies such as effective communication with team members, staying organized, and understanding customer demands. Offer examples of how you’ve implemented these strategies in past roles.

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What do you know about Land Rover Roaring Fork and our service philosophy?

Research the company beforehand to mention specific values or achievements of Land Rover Roaring Fork, such as their commitment to customer satisfaction and employee development. Tie your findings into why you want to work there.

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How do you ensure a positive first impression when greeting customers?

Mention the importance of a warm smile, a confident demeanor, and proactive communication. Provide an example of how first impressions have impacted customer experiences in your previous roles.

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How would you describe your teamwork style?

Illustrate your collaborative approach, possibly using examples from past experiences where working as part of a team led to achieving a common goal. This shows your ability to adapt and work harmoniously with others.

Join Rise to see the full answer
What do you expect from your employer as a Service Porter / Valet?

Discuss your desire for a supportive environment that encourages career growth, valuable training, and recognition for your hard work. Relate this to what you know about the culture at Land Rover Roaring Fork.

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Our purpose is to deliver an exceptional experience for our guests and teammates that fulfills dreams, enriches lives and delivers happiness. Our Be Connected! Principles serve as our guiding values for how we fulfill our purpose. We strive to Be...

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Full-time, on-site
DATE POSTED
November 26, 2024

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