Job details

Operations Associate - Weekend Coverage

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That’s where you come in…

The Operations Associate is responsible for providing product support and assisting with product transactions to ensure a smooth experience for all Snapdocs users.

What you’ll do:

Performs post close quality reviews and reports errors for resolution
Performs tasks required to schedule notaries for in-person signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
Resolves common issues that occur during the duration of a transaction and escalates when necessary
Makes outbound phone calls when time sensitive situations arise
Performs quality control activities to ensure that all signings reach the expected touch points and help prevent any issues during the lifecycle of an order
Completes special projects as requested by their manage

You’re a good fit if you have:

High School Diploma
1-2 years of related work experience, ideally in a repetitive administrative environment
Experience with title and loan documents is preferred
Ability to quickly learn new computer systems and applications
Excellent written and oral communication skills
A positive, resourceful, and self-starting team player who is eager to contribute to Snapdocs' mission

Work Environment:

This is a remote role
Working hours could vary from approximately 10 to 30 hours per week
Onboarding will take place the first 2 weeks: 9:30am - 5pm MST

Shift:

Monday - Friday, 6pm-10 PST and on Saturdays 7am - 3pm PST

Compensation:

$20 per hour
Please note that the benefits listed below are eligible for full-time employees only

Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration.

Our benefits include (but are not limited to):

Excellent health, dental, and vision benefits
401(k) with up to 4% company match
16 weeks paid parental leave (regardless of gender)
Flexible time off policy
Flexible spending account for healthcare and dependent care
Life and disability insurance

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)

Snapdocs Glassdoor Company Review

3.4

Snapdocs DE&I Review

No rating

CEO of Snapdocs

Aaron King

Approve of CEO

Average salary estimate

$41600 / YEARLY (est.)

min

max

$41600K

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What You Should Know About Operations Associate - Weekend Coverage, Snapdocs

Join the innovative team at Snapdocs as an Operations Associate - Weekend Coverage! We're a rapidly growing company that's transforming the residential mortgage market with our cutting-edge software solutions and user-friendly platform. As an Operations Associate, you'll play a key role in ensuring our users have a seamless experience by providing essential product support and managing transactions. Your responsibilities will include conducting quality reviews, scheduling notaries for in-person signings, addressing common transaction issues, and collaborating on special projects. With a positive attitude and a resourceful mindset, you'll thrive in our remote work environment while working flexible hours that fit your lifestyle. If you have a knack for organization, excellent communication skills, and 1-2 years of administrative experience, we want you to bring your talents to Snapdocs. Help us continue to improve and serve our growing community of users while enjoying competitive pay and a commitment to diversity and inclusion. Ready to make an impact? Join us and be a part of something special, where your contributions truly matter!

Frequently Asked Questions (FAQs) for Operations Associate - Weekend Coverage Role at Snapdocs

What does an Operations Associate - Weekend Coverage at Snapdocs do?

As an Operations Associate - Weekend Coverage at Snapdocs, you will handle product support and assist with transactions to ensure users have a stellar experience. This includes performing quality reviews, managing communications, resolving common issues, and making time-sensitive phone calls to facilitate smooth operations.