Service Optimization Specialist

Job Summary

A company is looking for a Service Optimization Specialist/Assistant Manager.

Key Responsibilities

• Analyze and document existing business processes through SOPs and workflows
• Review operational inefficiencies and propose process improvements
• Collaborate with teams on process improvement initiatives and project management

Required Qualifications

• BS/BA Degree or higher in Business Administration or a related field
• Minimum 5+ years of experience in process improvement
• Strong proficiency in Microsoft Excel
• Knowledge of VISIO or other flowcharting tools
• Ability to manage multiple projects and tasks simultaneously